[WATCH & LEARN] - Your Worst Service and Support Situations -Solved!

Remember that horrible customer service situation you were in? Learn how to handle some of the worst customer situations you can imagine in customer contact environments!

Hear support industry expert Rich Gallagher, author of The Customer Service Survival Kit, as he demonstrates how to survive and solve those support situations.

In addition, you will hear Rich answer attendee’s questions on their own worst-case scenarios.

Watch this webinar and learn how to:

- Manage expectations when they demand what they can’t have
- Execute when everything goes wrong
- Service recovery: When you are at fault
- Quell a social media firestorm

View the webinar today!

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The Customer Service Survival Kit: How to Defuse Even the Worst Customer Situations

Hear support industry expert Rich Gallagher and learn how to use the skills of hostage negotiators, crisis counselors and law enforcement professionals to handle your worst customer situations. 

This webinar celebrated the national release of his new book The Customer Service Survival Kit.

Watch this webinar to learn how to:

• Deliver bad news in a safe way
• Use the “ladder of acknowledgement”
• Defuse anger by “leaning into” it
• Become immune to intimidation
• And much more

Watch the webinar today!

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The Best and Worst Practices for Managing your Support Team

What are the differences between the best and worst managers and executives in customer support? We now know what these success factors are - and we have decades of experience and literature to back it up.

Hear Rich Gallagher, support industry expert and noted author, as he delves into these big-ticket practices and procedures that will enable support leaders to achieve excellence in the 21st century.

Watch this interactive webinar to learn:

• The 3 best practices and how to put them to use
• The 3 worst practices and how to avoid them
• Tricks and tips on managing your support team

Watch the webinar today!

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