Service Strategies advances service excellence for quality-minded organizations by providing industry-standard certification and career development training programs that ensure delivery of consistent, high-quality customer service and support.

Service Strategies applies a proven benchmark process to its certification programs that measures and drives effectiveness for continuous service improvement. The company’s career development programs enhance the careers of service professionals throughout the industry and leads to increased organizational effectiveness.

The world’s leading service and support providers use Service Strategies’ Support Center Practices (SCP) Certification program as a roadmap for service excellence and a qualitative and quantitative measure of success.

In April 2005, Service Strategies and the Association for Service Management International (AFSMI) announced the Field Service Practices (FSP) and Professional Service Practices (PSP) Certification programs. These programs address issues surrounding delivery of onsite services to technology customers. The FSP Certification program is designed to improve organizations that deliver services such as field technical support, traditional break/fix repair, and ongoing product maintenance. The PSP Certification program is designed to improve organizations that deliver planned and proactive services including product implementations, system integration, and product or services consulting engagements.

Service Strategies’ certification programs are used in more than twenty countries worldwide and provide the definitive standard for service excellence.

Learn more at www.servicestrategies.com, call 858.674.4864, or email info@servicestrategies.com

Free SCP Certification Case Study

"The SCP program is an exceptional roadmap,” states Kevin Durio, Director of Customer Service & Support for the Best Software Small Business Division. It lays out all the groundwork, identifies processes, and brings out the detail we need to manage and improve our operation.”

Learn more about the SCP Certification program and how it helps Best Software reach their technology support goals. Download the complementary case study here.