NextNine introduces the Virtual Support Engineer™, the leading solution for service and support of business-critical systems. The Virtual Support Engineer™ enables shifting to proactive, automated support, allowing technology vendors to dramatically improve system availability, deliver unparalleled service levels and increase customer satisfaction, all while reducing support costs and defending their bottom line. By delivering these measurable benefits, NextNine facilitates vendors in markets such as telecom, healthcare and financial systems to protect their service and support prices.

The Virtual Support Engineer™ monitors vendor systems 24X7, identifies problems at their root and resolves them at the symptom stage in real time, before they cause service disruptions and downtime. NextNine also provides self-healing capabilities, automation of recurring, manual tasks as well as remote, secure access to customer sites worldwide. Vendors benefit from significantly improved service and support efficiency, SLA target achievements and scaling.

NextNine's Virtual Support Engineer™ is deployed by global leaders including Motorola Broadband (NYSE:MOT), Comverse (NASDAQ: CMVT), IDX (now GE HealthCare), LogicaCMG (LSE: LOG; Euronext: LOG) and airwide solutions. NextNine has been awarded "Product of the Year" by CIS magazine and named "Cool Vendor" by leading analyst firm Gartner. For more information, visit us at www.NextNine.com.

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