LiveTime Software’s vendor-neutral help desk and customer support applications deliver comprehensive and scalable solutions that are easy-to-use, fast-to-implement and flexible. Incorporating a comprehensive range of features and built in CMDB, the products deliver a 100% web-based service desk for centralized incident management, online self-service, SLA management, email management, knowledge management, and reporting. LiveTime solutions are easy-to-use, administer, and customize —and are also available pre-configured and optimized as an appliance that can be deployed within minutes.
With support for IT Infrastructure Library (ITIL) and Sarbanes-Oxley best practices, and an intuitive user interface LiveTime software speeds problem resolution and reduces support costs by an average of 15-35%.

Free White Paper and ROI Calculator

With the increased focus on corporate spending it is essential that companies get the most value from any software investment. To this end it is crucial that companies understand the industry buzz-words used by vendors when trying to sell help desk and support solutions. Most vendors will use these terms to describe their software, yet surprisingly few actually deliver.

We invite you to visit this website for clear and concise information about Web-based Architecture, Browser Compatibility, Open Standards, Integration and Total Cost of Ownership — includes a free White Paper titled ‘Choosing a Help Desk — J2EE vs PHP’ and access to ROI calculator.
http://www.livetime.com/webhelpdesk/Choosing.html

Free Online Demonstration
Register for a free online demonstration of LiveTime Help Desk or LiveTime Support Desk.
http://www.livetime.com/webhelpdesk/Demonstration.html