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Knova Software, Inc.
10201 Torre Avenue, Suite 350
Cupertino, CA 95014
800-572-5748
www.knova.com
info@knova.com

Knova Software is a leading provider of service resolution management applications that reduce service costs, increase revenues, and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, Knova’s suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email, and self-service sites. Over 170 of the world's leading companies including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM use Knova Software to deliver world-class customer service.

Knova’s award-winning suite of applications, Knova 6.5, includes:

Knova Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
Knova Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
Knova Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
Knova Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
Knova Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback

Knova's best-in-class technology and rapid growth have resulted in broad industry recognition and awards for its products, customers and overall company performance.

Free Service Resolution Management (SRM) White Papers

Research shows that at least 82% of the cost of delivering support comes from resolving customer issues. The new industry buzz is Service Resolution Management (SRM): technology that integrates tools and knowledge directly into service and support business processes.

Download Knova’s free white papers to learn more about SRM best practices and ways to dramatically reduce resolution costs while driving customer satisfaction.

Get your free copy today!