The ultimate goal for contact centers is to increase customer satisfaction, agent productivity and, ultimately, the bottom line. KnoahSoft’s agent performance management software, KnoahsARK, helps contact centers affordably meet those goals. KnoahsARK is Cisco-certified, robust, scalable, dependable, and easy-to-use. Its features and functionality include recording and remote silent monitoring – with screen capture – and comprehensive reporting capabilities, including OLAP, and customizable Quality Assurance tools.

KnoahsARK provides organizations a holistic view of the entire contact center operation. With KnoahsARK, organizations get a birds-eye-view of individual and group performance so intervention in areas of concern can occur quickly, thereby reducing instances of poor performance. It gives organizations an unparalleled ability to collect and analyze information, discover trends across departments, and quickly implement and track solutions.

KnoahSoft is a division of Knoah Solutions (http://www.knoah.com), providers of multi-channel customer service and technical support offshore outsourcing services with a history of innovation. KnoahsARK was developed from the real-world needs and experiences of a leading contact center committed to delivering world-class customer satisfaction and quality on a limited budget. Knoah Solutions and its clients live and breathe the benefits and cost-savings of KnoahsARK each and everyday. Knoah Solutions has been using KnoahsARK software to dramatically improve agent productivity and reduce support costs for customers since 2001.

With KnoahsARK software, not only do organizations improve agent and operational performance, customer satisfaction, and quality, but they can do so without breaking the bank: KnoahsARK software is available for less than 50 percent the cost of similar products on the market.

Contact KnoahSoft today and learn more about how we’re improving contact centers…one agent at a time.
http://www.knoahsoft.com