InStranet is a worldwide leader of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales and Web self-care for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

How you manage knowledge across channels — contact centers, retail outlets, brokers and dealers, or Web self help — has a critical impact on customer service quality, costs and revenues.

InStranet’s Multi-Channel Knowledge Applications make it easy to transform the information across your organization into knowledge your channels can act on. InStranet's award winning Contact Centers In-Line™ application manages and automates the delivery of profile-based content and knowledge to every customer channel.

Global 2000 companies in the telecommunications, financial services and other industries have put Contact Centers In-Line to work for them, measuring dramatic results on key metrics such as:

Download and read InStranet's White Papers:

Improving Information Management in the Call Center:
Learn how to implement a complete, fully integrated knowledge application which have produced benefits such as reducing call times, increasing revenues, and improving customer satisfaction.

The Top 10 Information Challenges in Today's Call Center:
This white paper addresses both the management and agent perspectives on best practices and insights on building a world-class customer service organization using knowledge base applications.

Get your free copy today!