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Technology Showcase 2013 Service and Support Technology Showcase

Welcome to the 2013 version of our Service & Support Technology Showcase. This in-depth buyer’s guide features the latest tools and technologies in the support services industry that enable support operations to deliver superior customer service.

Each of the participating companies listed below has a page describing key product features and benefits, and provides members with access to informative white papers, webinars, demos, guided walkthroughs and more!

Click on the company logo below to go to an individual listing:

Consona provides a comprehensive set of service and support solutions built around Knova, a world-class knowledge management application backed by advanced analytics. Solutions span self-service, agent-assisted service, customer management, chat, and proactive support. Consona’s KCS Verified tools are the choice for integrated, multi-channel customer service and support.

GoToAssist is the easy remote support tool that enables businesses of all sizes to connect with customers online. With GoToAssist, you can improve customer service, increase first-time call resolution and streamline operations while decreasing support costs. Enjoy secure, reliable performance from the #1 market leader.

Point of Contact Group is a unique communications skills training firm that specializes in changing the performance of customer contact centers. Run by a former call center executive who helped lead call center operations to near-perfect customer satisfaction, near-zero turnover and revenue growth, our focus is on measurable bottom-line performance change.

Service Strategies advances service excellence through industry standards, certification, training and consulting services that ensure delivery of consistent, high-quality service and support. The world's leading service providers use our Service Capability & Performance (SCP) Standards as a roadmap for service excellence.

TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as institutions providing internal support.  In short, we help companies excel at managing their customer support communications through the channel most comfortable to them - telephone, web, e-mail or chat - all from the cloud.