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Welcome to the 2010 version of our Service & Support Technology Showcase. This in-depth buyer’s guide features the latest tools and technologies in the support services industry that enable support operations to deliver superior customer service.

Each of the participating companies listed below has a page describing key product features and benefits, and provides supportindustry.com members with access to informative white papers, webinars, demos, guided walkthroughs and more!

Click on the company logo below to go to an individual listing:

GoToAssist Corporate provides a comprehensive and secure remote-support solution for your multi-agent support organization. Improve customer satisfaction, increase first-time call resolution and streamline operations with advanced administration, reporting and integration features.

With a comprehensive set of solutions spanning self-service, customer management, chat, communities and proactive, just-in-time marketing and support—all fueled by a patented, best-of-breed knowledge management platform and backed by advanced analytics—Consona’s KCS Verified tools are the choice for integrated, multi-channel customer service and support. Consona helps the Global 2000 control costs while providing a superior customer experience.

FrontRange Customer Service enhances agent productivity by streamlining case management best practices, through accessing a knowledge base, and reporting and analyzing business functions via dashboards and real-time analysis. FrontRange Customer Service provides a complete set of voice enable customer service and support telephony capabilities, as well as, email to case and web to case functionality.

FrontRange Solutions is a global Service Management solution provider. Used by 130,000 companies, FrontRange covers the service support spectrum with award-winning IT Service Management and CRM solutions. With the addition of VoIP, client lifecycle and infrastructure management, only FrontRange delivers the breadth of functionality to support the full service lifecycle.

Human Technologies Global specializes in human performance management providing consulting, needs analyses, customized, live, customer service training with specialization in the contact center industry. Also offered is agent/facilitator certification through Purdue’s Center for Customer Driven Quality.  Rosanne D’Ausilio, Ph.D., president, authors 6 books on the topic.

Point of Contact Group is a unique communications skills training firm that specializes in changing the performance of customer contact centers. Run by a former call center executive who helped lead call center operations to near-perfect customer satisfaction, near-zero turnover and revenue growth, our focus is on measurable bottom-line performance change.

Service Strategies advances service excellence through industry standards, certification, training and consulting services that ensure delivery of consistent, high-quality service and support. The world's leading service providers use our Service Capability & Performance (SCP) Standards as a roadmap for service excellence.