Supportindustry.com - world class customer service, IT market research, customer service and support, help desk, call center, customer relationship management, knowledge management, enterprise software, knowledge base, workforce management

Achieving Change Management from a Business Perspective

Your IT department will benefit from an effective and disciplined IT Change Management process. The business will benefit from a change process designed from a business perspective. This SupportIndustry.com webinar on August 17 examines IT and ITIL best practices for managing change across the entire IT infrastructure.

Accenture Introduces Green Technology Suite to Help Organizations Use IT to Assess and Improve Green Agenda
Aug-04-2008

IBM to acquire ILOG in $340 million deal
Jul-29-2008

Workforce Collaboration and Web 2.0 - A Powerful Combination
Jul-27-2008

Demand for Tech Workers Holds Strong Despite Dip in Overall Worker Confidence
Jul-27-2008

Call Scripting the Caller Experience
Jul-27-2008

Vendors to IT: No Economic Stimulus Package for You
Jul-27-2008

Always On: Language in an Online and Mobile World
by Naomi S. Baron
Jul-27-2008

Goal Setting: How to Create an Action Plan and Achieve Your Goals
by Michael S. Dobson (Author), Susan B. Wilson (Author)
Jul-20-2008

Free Membership Existing Members Breaking News Resource Center Ask the Expert Research Required Reading Weekly e.Newsletter Essential Links Technology Showcase Advertising Info Privacy Policy About Us Lost Your Password Site Search

Call Scripting the Caller Experience

Vendors to IT: No Economic Stimulus Package for You

Diffusing Management Practices within the Firm

How to Protect Your Network from the Threat of Rogue IT Employees

The Nine Timeless Truths of Call Center Design

Can Your E-mail Get You in Trouble?

Privacy on the Web: Is It a Losing Battle?

The Agent at Home: More Than Wearing Slippers to Work

E-Mail Archives and Litigation: Here's How To Get It Right

Jumping Into the SaaS Pool

Why Social Computing Aids Knowledge Management

Customers Fire a Few Shots at Cloud Computing

Display Technologies Feed Information to the Call Center

The Future of e-paper: The Kindle is only the Beginning

Are Remote Agents in Your Staffing Future?

Two Out of Five Executives Say Company Data Volume is Increasing in Size and Becoming Unmanageable
The Federal Rules of Civil Procedure were amended 18 months ago, requiring that companies have the ability to access quickly an inventory of various electronically stored information in the event of litigation. Yet, a recent online poll, conducted by Deloitte, found that nearly two out of every five executives (39.7 percent) felt that data volumes in the organizations they've worked for are increasing in size and becoming unmanageable. In fact, 17.5 percent of executives surveyed said their companies are not ready to handle complex discovery requests.

Nearly 12 percent (11.8 percent) of companies surveyed have no policy in place to share clear guidance with the IT department and all other employees on document retention and destruction. Another 9.4 percent have no policy in place, but distribute specific directives when litigation arises. Executive respondents' greatest concerns about document discovery included: the expense of going through large volumes of files, due to vendor or in-house costs (47.5 percent); damaged productions and exposure to sanctions, due to vendor or in-house error (16.3 percent); and failure to meet deadlines set by the court (12.9 percent).

2008 IT Market Compensation Study Projects a Decline in IT Hiring
Although the recruitment and retention of skilled IT professionals continues to be a key issue for organizations, even under the current economic conditions, IT organizations will be cautious about their hiring plans in 2008 and 2009 in response to potential IT budget cuts, according to an annual survey by Gartner, Inc. Nearly 58 percent projected an increase in IT staff levels (including full-time employees and contractors as supplementary staff) during the survey time period (March 1, 2008 through February 28, 2009). However, this is a notable drop from 66.3 percent reported in the 2007 study. At the same time, the survey also showed the percentage of organizations projecting a greater than 10% increase in head count also dropped from 15.7 percent in 2007 to 12.1 percent in 2008.

The survey showed that current economic conditions have yet to have a material impact on compensation budgets. Enterprises are continuing to budget for pay increases in 2008 at a level similar to previous years, with the reported median salary increase budget at 3.6 percent. Companies that know where to invest their dollars in which reward elements based on their workforce demographic compositions, and closely align their rewards strategies with those of the business and IT, will gain a competitive advantage over their peers in the marketplace in attracting and retaining desired IT talent.