eGain Communications Corporation provides the most comprehensive and proven customer service software suite for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service 7™ software suite includes integrated, best-in-class applications for web self-service through FAQs, search, browse, guided help and virtual agent self-service, email management, contact center knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Customer Interaction Hub Platform, a scalable next-generation framework that includes end-to-end service process management, knowledge management, multichannel, multisite contact center management, and certified out-of-the-box integrations with leading call center, content and business systems.

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