2016: The Year of the Disappearing Human in the Contact Center?
Top 10 Mistakes to Avoid in Writing a Contact Center RFP
9 Ways to Reduce Churn in Your Contact Center
5 Best Practices for Dealing with Difficult Customers During the Holidays
Dealing with Difficult Employees
Is Technology The New 'IT' Industry?
Multi-Channel vs. Omni-Channel—Know the Difference!
Let Empathy Toward Customers Guide You
When Your Customer Is a Jerk
What IT Professionals Earn Around the World
3 Ways to Make Your Contact Center More Agent-Centric
The Customer Experience in 2020
How to Ensure a Successful IT Modernization
7 Trends Impacting Contact Centers, Customer Service & Customer Experiences
Why Embracing Consumer Messaging Solutions is Good for the Enterprise
Worldwide IT Spending on Pace to Reach $3.8 Trillion in 2014
Worldwide IT spending is projected to total $3.8 trillion in 2014, a 3.1 percent increase from 2013 spending of $3.7 trillion, according to the latest forecast by Gartner, Inc. In 2013, the market experienced flat growth, growing 0.4 percent year over year. Spending on devices (including PCs, ultramobiles, mobile phones and tablets) contracted 1.2 percent in 2013, but it will grow 4.3 percent in 2014. Gartner analysts said convergence of the PC, ultramobiles (including tablets) and mobile phone segments, as well as erosion of margins, will take place as differentiation will soon be based primarily on price instead of devices' orientation to specific tasks. Enterprise software spending growth continues to be the strongest throughout the forecast period. The 2014 annual growth rate is expected to grow 6.8 percent. Customer relationship management and supply chain management (SCM) experienced a period of strong growth. Last quarter, Gartner's forecast for 2014 IT spending growth in U.S. dollars was 3.6 percent, a 0.5 percentage points higher than the current forecast.
U.S. Enterprise IT Spending to Grow by 6% in 2013
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Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centers
New 2018 Guide to Salaries in Contact Center, Telesales & Customer Service Available
IDC: Worldwide SMB IT Spending to Pass $600 Billion in 2018, Driven by Mid-Market Demand for Software and Services
Gartner: Global IT Spending to Reach $3.7 Trillion in 2018
5 Strategies for Boosting Agent Morale
2018 IT Career Outlook: One-third of IT pros plan to seek new jobs