Five Tips to Keep Remote Agents Engaged
CIOs Must Put Customers First in Business Technology Decisions
Should CSRs Be Paid for Performance?
Buzzword Battle: Omni vs. Multi-Channel
5 Tips For Creating a GREAT Customer Service Call Center Culture
IT Leaders Aren't All Coming From Tech
5 Ways Not Using Speech Analytics is Affecting Your Contact Center
CIOs Rack Up Millions in Incentives
Metrics: Do They Accomplish What You Want?
Why Is Customer Disservice Becoming the Norm and What Can We Do About It?
6 Eye-Opening Employee Engagement Statistics
The Missing Piece of the Customer Experience Puzzle
How the Voice of the Customer Helps the Contact Center Drive the End-to-End Customer Experience
5 Secrets to Dealing With the Comcast Customer Service Rep From Hell
Do Your Employees Use Facebook? You Might Have a Problem
2013 Mobile Enterprise Survey Results
The 2013 iPass/MobileIron Mobile Enterprise Report tells a story of the rise of BYOD, and with it increased frustration and loss of control by IT, and concern over rising mobile data costs. Highlights from the survey include:
Worldwide IT Spending Forecast to Reach $3.7 Trillion in 2013
Free Report: Tiered Support is Dead!
Managing customer support using tiers, or levels, is not good business. In today’s customer-centric marketplace there is a better way to differentiate and improve the customer experience.Get your copy of the full report here!
Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
Numerify expands Analytic Applications Suite to help IT leaders
Aspect Software Announces Workforce Chatbot, Aspect Mila
US Tech Spend: Business Technology (BT) Investments Will Rise 10% In 2016
Contact Centers Need to Adopt Omni-Lingual Strategies to Support Growing Language Diversity & Heightened Consumer Expectations
Top 5 Reasons CRM Fails, And How To Succeed
CEOs seek CIOs with a 'bias for action'