![]() Increasing First-Call Resolution: Tackling the Challenges of the Top 10 Agent-Driven Repeat Calls Displays: Screening Your Calls Five Tips for Maximizing the Effectiveness of Your Quality Monitoring Program Tech Support Hell: Ways to Avoid It Contact Centers: Staffing for the Upturn Rebalancing Your IT Staff Thirteen CIO's Describe Their Biggest Mistakes Comparing and Contrasting Three Approaches to Home Agent Staffing for Call Centers The Call Center of the Future Information Overload Thriving in 2010: Top 5 Priorities for Contact Center Managers Four Ways to Ensure Quality of Service Positively Affects Quality of Experience The Seven Deadly Sins of IT Management 2010 State of the CIO: Today's Focus for IT Departments ![]() During two years of turmoil, the great recession of 2008-2009 brought budget cutting and layoffs across most IT organizations, large and small. But the picture is brightening for IT workers, and Computer Economics' 2010 IT Salary Report finds that IT organizations are budgeting to give the typical IT worker a 1.8% boost in pay. By historical standards, the 1.8% median pay raise is meager. But in light of still-high unemployment rates, the finding indicates IT executives are responding to the need to retain their best workers and boost damaged morale. Computer Economics' previously published report, Outlook for IT Staffing and Spending in 2010, shows that IT organizations plan to increase operational budgets by a median 2% in 2010 and that more than one-third is planning increase staff, restoring some of the positions shed over the past two years. The annual salary study further finds that IT workers in the trenches are among those receiving the highest pay raises, while managers and IT executives, in that order, will get the lowest bumps. Those at the top will need to await a stronger recovery before total compensation levels will grow
Worldwide IT Spending to Grow 3% in 2010
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