![]() The 5 Musts for Optimizing Multichannel Customer Service 10 Social Networking Tips For CIOs Do Your Customer Experience Initiatives Have These Flaws? Using "The Power of Small Wins" to Reduce New-Hire Agent Turnover CIOs Reveal Risks and Strategies in Enterprise Mobile Solutions Why Your Board of Directors Can't Sleep on IT Empathy Is Critical For Contact Center Agents Customer Dissatisfaction -- Busting Myths and Finding What Really Drives It Engaging Call Center Agents Through Recognition Unwiring the Enterprise: Are You Ready to Lose Control? Why Don't We Let Customer Service Agents Actually Think? Customer Experience Is Now a Strategic Priority CIOs, CTOs Shed Yet More Techie Credibility 10 Ways to Rearchitect Your Contact Center ![]() The tech world never sleeps and, apparently, CIOs don't get much rest either. According to The CIO Insomnia Project, a recently released research initiative from Robert Half Technology, nearly one-quarter (24 percent) of CIOs cited data security as the primary worry keeping them up at night, followed by hardware and/or operating systems upgrades, with 13 percent of the response. Other findings include:
Worldwide IT Spending Is on Pace to Grow 7.1 Percent in 2011
![]() To gain insight as to how mobile and social media environments are impacting support environments, Supportindustry.com conducted a survey to assess the impact of mobile and social media environments on support, with over 200 responses. Get the full results!![]() Your Cast of Characters: Team Building in a Support Center Leading Support Teams: The Mechanics ![]() Jan-29-2012 Attivio IT Knowledge Expert Solution Improves Support Staff Service Performance Jan-29-2012 One in Three Consumers Consider Highly Trained Employees the Most Important Factor Jan-29-2012 The Consumerization of IT Helps Level the SMB Playing Field Across the World, IDC Says Jan-29-2012 Less is More (Better): Building Fewer and Smarter Metrics Jan-29-2012 Ten Management Practices to Throw Overboard in 2012 Jan-29-2012 |