CIOs combat messaging overload with mobile 'micro apps'
3 Tips to Improve Contact Center Reporting
From touchpoints to journeys: Seeing the world as customers do
Top 5 Reasons CRM Fails, And How To Succeed
CEOs seek CIOs with a 'bias for action'
7 Reasons IT Managers Have the Toughest Management Roles
The New Science of Customer Emotions
Tiered Customer Support is Dead, and that’s good for business!
16 Customer Service Skills That Drive Every Business
Video Interview Bloopers To Avoid
Top contact center management dos and don'ts
The State of Customer Service Leadership
How to Increase Retention in a Contact Center
Top 5 Benefits of Call Center Speech Analytics
CIOs Must Drive Technology Change For Business: IDC Study
Worldwide IT Spending to Decline 1.3 Percent in 2015
Worldwide IT spending is set to shrink to $3.66 trillion in 2015, a 1.3 percent decrease from 2014, according to the latest forecast by Gartner, Inc. Gartner said that the rising dollar is chiefly responsible for the slowdown. The U.S. dollar spending on devices (including PCs, ultramobiles, mobile phones, tablets and printers) for 2015 is forecast to decline 1.2 percent to $685 billion. Spending for all devices in 2015 was revised down partly due to a slowdown in PC purchases in Western Europe, Russia and Japan, countries where local currency has devalued against the dollar. The mobile phone market is not as affected by the currency shifts. Substantial change in the phone mix in emerging markets toward lower-priced smartphones negates price increases of premium phones, resulting in flat phone average selling prices between 2014 and 2015.
Most Organizations Are Preventing Front Line from Delivering the Best Customer Experience Possible
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NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centers
New 2018 Guide to Salaries in Contact Center, Telesales & Customer Service Available
IDC: Worldwide SMB IT Spending to Pass $600 Billion in 2018, Driven by Mid-Market Demand for Software and Services
Gartner: Global IT Spending to Reach $3.7 Trillion in 2018
5 Strategies for Boosting Agent Morale
2018 IT Career Outlook: One-third of IT pros plan to seek new jobs