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Two
Out of Five Executives Say Company Data Volume is Increasing
in Size and Becoming Unmanageable
The
Federal Rules of Civil Procedure were amended 18 months ago,
requiring that companies have the ability to access quickly
an inventory of various electronically stored information
in the event of litigation. Yet, a recent online poll, conducted
by Deloitte, found that nearly two out of every five executives
(39.7 percent) felt that data volumes in the organizations
they’ve worked for are increasing in size and becoming
unmanageable. In fact, 17.5 percent of executives surveyed
said their companies are not ready to handle complex discovery
requests.
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2008
IT Market Compensation Study Projects a Decline in IT Hiring
Although
the recruitment and retention of skilled IT professionals
continues to be a key issue for organizations, even under
the current economic conditions, IT organizations will be
cautious about their hiring plans in 2008 and 2009 in response
to potential IT budget cuts, according to an annual survey
by Gartner, Inc. Nearly 58 percent projected an increase in
IT staff levels (including full-time employees and contractors
as supplementary staff) during the survey time period (March
1, 2008 through February 28, 2009). However, this is a notable
drop from 66.3 percent reported in the 2007 study.
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Security
and Privacy Risks of Telecommuting Not Effectively Being Addressed
Telecommuting
and the virtual office put sensitive corporate data, including
the personal information of customers, at risk of compromise,
according to a report released by the Center for Democracy
& Technology and Ernst & Young. According to the report,
more than 46 million people are expected to work at home at
least one day a week by the end of 2011. That increase of
telecommuting workers heightens the need for robust security
and privacy policies.
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Worldwide
IT Services Market On Track to Grow 9.5 Percent in 2008
Despite
the uncertain economic situation, the IT services market is
expected to remain strong as worldwide IT services end-user
spending is forecast to exceed $819 billion in 2008, up 9.5
percent from 2007, according to Gartner, Inc. Analysts said
results in the first half of 2008 have shown mixed results.
Core outsourcing (IT management and process management) remains
the highest growth area in the market. In 2008, core outsourcing
services are on track to represent 42 percent of total worldwide
IT services end-user spending.
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Technology
Will Play a Key Role in Helping CFOs Deliver Business Growth
Technology
will play a key role in helping chief financial officers (CFOs)
deliver on an increasingly complex agenda and understand what
drives corporate performance and value, according to Gartner
Inc. However, increasing economic uncertainty means that the
urgency to deliver this understanding is even greater, coupled
with the need to reduce costs and optimize operating efficiency
wherever possible.
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Workforce
Collaboration and Web 2.0 - A Powerful Combination
New
research from the Aberdeen Group found overwhelmingly that
Best-in-Class organizations prioritize workforce collaboration
and a majority of these organizations infuse the use of Web
2.0 technologies in those efforts to achieve impressive performance
gains in areas such as problem resolution, project completion,
and workforce productivity, including a 34% average reduction
in project completion time and a 26.7% increase in revenue
per employee.
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More
Than 50 Percent of Users Will Be Dissatisfied With the Slow
Rate of IT Change in Their Enterprises by 2013
More
than 50 percent of users will be dissatisfied with the slow
rate of IT change in their enterprises by 2013, up from 30
percent in 2008, according to Gartner Inc. Gartner predicts
that users' dissatisfaction with the speed of enterprise IT
change will worsen in the next five years as users' willingness
to use Web-based alternatives over and above what their IT
organization directly provides (already a significant factor)
continues to rise and user skill levels and comfort with using
technology rises for employees of all ages.
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IP
Telephony Holds Strong in the Face of Unified Communications
(UC) Hype
Despite
escalating buzz and hype around the unified communications
(UC) solutions from Microsoft and IBM, these solutions have
had minimal impact on the growth of IP telephony lines, which
recorded shipments of 30.9 million in 2007, a new study from
IDC reveals. Cisco, Avaya, Nortel, and Siemens were the leading
four vendors in the worldwide IP PBX market based on their
market results for end-user revenue in 2007, IDC's report
shows. In the IP PBX market, Cisco gained the most market
share while Alcatel-Lucent lost the most market share relative
to 2006. The other IP PBX vendors had nominal changes in market
share year over year.
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IT
spending slips, virtualization rises
Goldman
Sachs has bad news for most of the IT economy: IT spending
will slip from 7 percent growth to 5 percent growth in 2008.
While not yet recessionary, the outlook is dipping dangerously
close to that. Expectations of budget growth remain down significantly
on a year-over-year basis, with many CIOs limiting their purchases
to projects with a high and fast ROI. They continue to believe
that 2008 IT spending will decelerate to 5 percent from 7
percent in 2007. Demand for discretionary IT projects dropped
to its lowest point in the history of the survey, with caution
beginning to spread to the offshore providers.
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Research
Finds Business Needs Customer Experience Management
Most
businesses today have not advanced very far in how they manage
their customers’ experiences with them, according to
newly released benchmark research from Ventana Research. The
research confirms that businesses are only beginning to advance
towards managing the customer experience across the broad
set of customer interactions that occur every day. The new
research evaluated the maturity of customer experience management
and found that only 12 percent of organizations are truly
mature in their focus on ensuring the optimal customer experience.
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