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6 Steps to Designing a Great Customer Support Experience
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Customer experience is the most powerful tool available today for distinguishing your company from competitors -- each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point.
Listen to this Webinar and learn:
-- The 6-step process to designing and delivering a great support experience
-- The movement from products to services to experiences (and how this impacts profitability)
-- How management should respond to the evolution of the support center
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Jun-22-2009 |
Webinar: 2009 Service and Support Metrics Survey Results: A Look Behind the Scenes in Today's Support Organization
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As a service and support professional, you hear a lot about best practices in the support center. But what is really happening behind the scenes in today's service center? To find out, Parature and SupportIndustry.com conducted the 2009 Service & Support Metrics Survey. Respondents shared valuable data on metrics directly related to running their support operations, as well as providing humorous insights about some of their most challenging customer interactions.
In this webinar, narrated with industry insight and analysis, Pete McGarahan of McGarahan and Associates, and Gary McNeil, VP of Marketing for Parature deliver the results of the survey with practical advice and a recommended course of action for all support centers. Attendees will be able to benchmark their own organization's performance against what others are doing today.
View the webinar today!
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May-11-2009 |
What to Say to a Porcupine: Strategies for Dealing with Difficult Customers
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If you work in customer service and support, you know that some of the angriest - and craziest - requests come into your support team. In this webinar, join nationally-known communications skills author, and former help desk manager, Rich Gallagher to learn how to tame even your worst customer support situations.
Using some of the latest techniques in communications skills and behavioral psychology, this hands-on event will break down the mechanics of difficult customer transactions, and teach you skills that will help both you and your customers feel at ease in any situation.
Listen to the webinar today!
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Nov-05-2008 |
On-demand Webinar: The Virtual Support Center: Delivering Support Anytime, Anywhere
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Implementing a virtual support center offers considerable financial savings to organizations, as technicians can deliver support anytime, anywhere. End-user satisfaction and productivity improve due to prompt attention to issues. Employee satisfaction improves due to greater schedule and location flexibility. A win-win for any company.
Listen to this SupportIndustry.com webinar and learn the benefits of implementing a virtual support center in your organization, including:
Discover 5 strategies for quickly and effectively implementing a virtual support center
Hear the story behind a successful support operation who implemented a virtual support center to reduce operational costs and hire optimal talent across geographical boundaries.
Learn how to leverage remote support technology to build a successful virtual support center.
View the On-demand Webinar!
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Sep-02-2008 |
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