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Required Reading

Unusually Excellent: The Necessary Nine Skills Required for the Practice of Great Leadership by John Hamm

Leadership expert Hamm explains why leadership can't be mastered as a single concept or tool that can be pulled out of a hat when needed. Excellent leadership is composed of actions, ideas, emotions, cultural forces, history, and expectations that work together in an interconnected system. This system forms the core of the winning combination of superb Character, skill-based Competence, and professional Reputation. Hamm demonstrates that any leader can excel by consistently putting into action the Necessary Nine skills: being authentic, trustworthy, and compelling; leading people, strategy, and execution; communicating, making decisions, and making an impact.

[More About This Book]   Jul-18-2011


Bare Knuckle People Management: Creating Success with the Team You Have - Winners, Losers, Misfits, and All by Sean O'Neil and John Kulisek

One of the biggest challenges for new managers is how to get the best out of each of their team members so they achieve superior results -- and make you, the new manager, look good! In Bare Knuckle People Management authors show managers how to push their teams to success, not by following fluffy leadership training but by using the skills that got them promoted in the first place.
[More About This Book]   Jul-10-2011


Great Customer Connections by Rich Gallagher

Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
[More About This Book]   Jun-26-2011


The Optimization Edge: Reinventing Decision Making to Maximize All Your Company's Assets by Steve Sashihara

This book offers a groundbreaking approach to decision making. Using the newest advances in mathematics and computer software, companies can fully maximize their assets at every decision point. The Optimization Edge quickly introduces readers to this strategy in clear, nontechnical terms, with examples from the trenches.

The Optimization Edge provides real-life examples of Optimization, drawn from some of the most successful corporations--and optimizers--in the world. Top executives share their insights into the tremendous production and profit benefits of Optimization, while telling readers how to avoid pitfalls along the way.
[More About This Book]   Jun-19-2011


Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization by Dave Logan, John King, Halee Fischer-Wright

Every organization is composed of tribes -- naturally occurring groups of between 20 and 150 people. Until now, only a few leaders could identify and develop their tribes, and those rare individuals were rewarded with loyalty, productivity, and industry-changing innovation. Tribal Leadership shows leaders how to assess, identify, and upgrade their tribes' cultures, one stage at a time. The result is an organization that can thrive in any economy.
[More About This Book]   Jun-12-2011


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