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2010 Hosted/Managed Service IVR Market Report Reveals Revenue Steady through Recession; Balance of Power Shifting to Hosted Providers
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During 2009, the IVR market held its own through the worst of the recession. Revenue was $2,164.9 million, a modest increase over 2008 revenue of $2,164.6 million. The IVR sector is in transition, with premise-based IVR vendors losing revenue to the highly competitive hosted/managed service sector. DMG Consulting estimates that sales of premise-based IVR solutions decreased by 8% between 2008 and 2009, while revenue from hosted/managed service inbound and outbound applications grew by 6% and 13%, respectively, during the same time period.
DMG Consulting expects the IVR market to continue to grow modestly through 2012, and believes the trend toward adopting hosted/managed service IVR offerings will continue even after the economic recovery. DMG Consulting predicts that revenue from hosted inbound solutions will outpace revenue from the premise-based IVR market in 2012.
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[Full Article]
Aug-08-2010 |
IT Markets Beat Expectations in First Half of 2010, but Double-Dip Recession Might Spoil the Party
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IT spending rebounded quickly in the first half of 2010, led by capital spending on new hardware infrastructure as businesses, governments, and consumers took advantage of a stabilized economy to work off pent-up demand for new PCs, servers, storage, and network equipment. Emerging markets led the way, with the economic recovery driving a new wave of intense IT investment in countries such as China, India, Brazil, and Russia. As a result, the International Data Corporation (IDC) has raised its projection for annual IT spending in 2010 to $1.51 trillion, representing growth of 6% in constant currency. Hardware spending will increase by 11% to $624 million, while software and services spending is set to rise by 4% and 2% respectively.
Amongst mature economies, the U.S. is set to record IT market growth of 5% this year, recovering from the 4% plunge in 2009. Western Europe, where economic recovery has been slower to materialize, is expected to post IT spending growth of 3% in constant currency, while Japan is on course for growth of 0.5%. The real strength of the IT rebound has materialized in emerging markets, however. Growth in China this year is now expected to reach 21% in constant currency, while other fast-growing IT markets include India (13%), Brazil (14%), and Russia (17%).
This caution is rooted in economic uncertainty, with many economists still concerned that the debt crisis in Western Europe, the waning of government stimulus spending ,and the persistently high levels of unemployment in mature economies, including the U.S., might yet translate into a double-dip recession in the second half of this year or the first half of 2011.
IDC uses a scenario model based on more than 40 years of historical correlations between IT spending and economic growth, along with other inputs, to predict the potential impact of alternative economic scenarios on its projections for IT market growth. Based on a double-dip recession scenario, IT market growth in 2011 could be effectively flat with less than 1% growth (versus the baseline forecast of 6% growth, which is based on more optimistic economic assumptions). Recovery would then be sluggish in 2012 as mature economies, in particular Western Europe, struggled to emerge from the impact of another recession. Emerging markets would recover more quickly.
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[Full Article]
Aug-08-2010 |
Cloud Proponents Outnumber Skeptics for First Time
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More enterprises consider cloud computing a viable technology, with nearly 60 percent saying they view it as a business enabler versus less than 40 percent who say the technology will take years to mature, if it ever does. That's a big change from 2009, when just 37 percent saw it as an enabler and 63 percent were taking a wait-and-see attitude or considering the cloud more marketing hype than reality.
A new report from Yankee Group, "2010 FastView Survey: Cloud Computing Grows Up", uncovers this and other enterprise cloud adoption trends, including:
Private clouds win: Due to security and privacy issues, most enterprises (67 percent) prefer private/internal clouds to public cloud infrastructures.
Google/Amazon envy: Enterprises want to make their IT cloud infrastructure like Amazon's or Google's, but just 17 percent say they view either vendor as a trusted cloud partner. Instead, 29 percent turn to systems integrators like Accenture, IBM and HP's EDS, while 23 percent look to infrastructure vendors like Cisco and VMware.
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[Full Article]
Aug-01-2010 |
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