|
|
Gartner says Worldwide Enterprise IT Spending on Pace to Grow 2.9 Percent in 2010
|
Worldwide enterprise IT spending across all industry markets will grow 2.9 percent in 2010 and surpass $2.4 trillion, according to Gartner, Inc. Analysts said that all industries are continuing to return to growth after a challenging year in 2009, when IT spending by vertical market totaled $2.3 trillion, a 5.9 percent decline from 2008.
"The enterprise IT market will certainly return to growth in 2010, but we now expect it will grow by only 2.9 percent globally, down from 4.1 percent growth we had forecast earlier this year," said Kenneth Brant, research director at Gartner. "Utilities and the national and international government sectors will experience the strongest growth rates in 2010, with IT spending growing 4.7 and 4 percent respectively in 2010."
Gartner recommends that technology and service providers target high-growth industry segments through 2014, as well as undertaking further analysis of large, slow-growth segments for unusual growth opportunities at the subindustry segment level. However, Gartner advised technology providers to exercise caution with regard to the economy and its impacts on enterprise IT markets.
|
|
[Full Article]
Aug-14-2010 |
HyperQuality 2010 Contact Center Quality Initiatives Survey Shows Disparity between Corporate Strategy and Execution
|
In a new survey of contact center managers, directors and supervisors, HyperQuality found a material gap between the majority of current corporate strategies and their implementation. Approximately 70 percent of those surveyed indicated their company is increasing its emphasis on customer service, primarily to differentiate in a competitive environment, yet less than half of all companies were conducting a sufficient number of quality evaluations within their contact center to increase customer satisfaction.
The survey confirms that those responsible for customer service within a company's front-line call center believe regular quality evaluations to be one of the most effective ways to improve customer service.
According to the survey results, contact center managers desire additional knowledge-sharing across the industry so they can leverage best practices to improve center efficiency. Additionally, there is a need for more sophisticated software tools to analyze customer data across multiple centers in a simple, cohesive way.
|
|
[Full Article]
Aug-14-2010 |
$61.5 Billion in State and Local Government Tech Spending
|
The demand for vendor-furnished information systems and professional services will increase from $52.8 billion in 2010 to 61.5 billion in 2015, according to State and Local Information Technology Market, 2010-2015, a new report from INPUT. This annual forecast illustrates that IT spending will grow at a compound annual growth rate (CAGR) of 3.1 percent, which brings in a fresh infusion of $8.7 billion into the State and Local market.
There are also several verticals that are poised to outperform the 3.1 percent CAGR, namely:
Justice and public safety
Transportation
Budget and public finance
Health care
Education
Economic development
The report utilizes a sample of the budget requests of governors, mayors, and county commissions, coupled with comprehensive research, expert knowledge of state and local IT procurement processes, and long-range plans to forecast spending trends for the next five years. It focuses on technology, acquisition processes, and regulations that shape the size and direction of the market, which include:
Gradual stabilization of state and local revenue streams
A continued focus on IT systems serving programs that are subsidized by the federal government via annual grants and occasional stimulus funding
Implementation of technology to dramatically bend the cost curves in the education (primary/secondary), general government services, and justice/public safety verticals
Increased reliance on federal funding for IT systems providing operational support to federally funded/state-operated programs in the health care and social services verticals
Investments driven by federal demands for compliance in the areas of contract performance, transparency, reporting, and accountability
|
|
[Full Article]
Aug-08-2010 |
|
|