Gartner says Worldwide IT Spending to Grow 3.7 Percent in 2012
Worldwide IT spending is forecast to total $3.8 trillion in 2012, a 3.7 percent increase from 2011, according to the latest outlook by Gartner, Inc. In 2011, worldwide IT spending totaled $3.7 trillion, up 6.9 percent from 2010 levels.
Gartner has revised downward its outlook for 2012 global IT spending from its previous forecast of 4.6 percent growth. All four major technology sectors computing hardware, enterprise software, IT services and telecommunications equipment and services are expected to experience slower spending growth in 2012 than previously forecast.
The Thailand floods, that left one-third of the country under water, are having serious implications for businesses worldwide, particularly with computer and storage purchases.
Although large PC OEMs will see fewer problems than others in the industry, no company will be wholly immune to the effects on the HDD supply chain. Gartner has reduced its shipment forecast for PCs, which has impacted the short-term outlook for the hardware sector. The impact of HDD supply constraints on HDD and PC shipments in the first half of the year compound the cautious environment for hardware spending in general.
Telecom equipment spending is projected to show the strongest growth, with revenue increasing 6.9 percent in 2012, followed by the enterprise software market, which will grow 6.4 percent.
New research from customer management leader Convergys Corporation shows that consumers welcome proactive outreach from service and sales organizations, but only when companies make the interaction relevant by first understanding the consumerís individual needs and interests.
The Convergys 2011 U.S. Customer Scorecard Research offers an in-depth view of contact preferences Ė by topic and channel -- and underscores the importance of analytics tools that provide the insights essential to making interactions worthwhile for consumers and companies alike. When communications are on the mark, consumers are receptive to outreach on a variety of issues:
60% of consumers want to be informed of excessive or unusual usage or fraud, and about special offers and discounts;
51% want to learn about product/service upgrades;
43% say it's "okay" to contact them for feedback on the quality of service;
41% approve of a reminder about a payment or deadline renewal.
However, although many consumers are open to proactive outreach, companies often squander the opportunity by using generalized outreach that alienates consumers. According to the Convergys research, nearly one out of every four consumers who complain about the effort of working with companies specifically cite company employees who waste their time trying to sell them something they donít want.
In addition to favored topics, consumers also expressed specific channel preferences. Nearly three-quarters of respondents preferred e-mail outreach, while more than half said contact via U.S. mail or telephone were also acceptable. Automated and new media channels were less popular, with only one in five consumers preferring IVR and text messages, and fewer than in one in ten saying they prefer to be contacted by social media.
New Research Finds IT Budgets are Up, and so is Demand for New Technology Projects
InformationWeek Reports, a service for peer-based IT research and analysis, announced the release of its latest research report. Outlook 2012 encompasses analysis of results from InformationWeek's recent survey on IT spending, staffing plans and strategies for 2012. More than 600 business technology professionals responded to this poll.
IT budgets are up, and so is demand for new technology projects, according to the 2012 edition of InformationWeek's annual Outlook survey. Fifty-six percent of respondents say their companies plan to increase tech spending in the coming year, up from 46% two years ago. Three-quarters of respondents see heightened demand for new IT projects, up from about half in our Outlook 2010 survey. This budget growth builds on last year's momentum, while strong demand for tech projects is a positive sign for overall business expansion and investment.
Two years ago, the IT hiring picture was bleak: Just 14% of companies were expanding compared with 18% making cuts. Today, 25% are expanding vs. just 9% cutting back.
23% say IT is viewed as a business driver and is therefore asked to cut spending less than other departments.
49% of respondents say their companies will increase spending on data center software next year compared with just 9% cutting that spending; 42% say they will increase spending on data center hardware, while 12% will cut.
Tech pros are changing their tune about tablets: 51% of IT pros last year "strongly disagreed" that their companies would give tablets to even 10% of employees who normally would get a PC. Now just 35% of respondents are that deeply skeptical.
Technology executives expect information technology (IT) hiring to continue in the first quarter of 2012, according to the just-released Robert Half Technology IT Hiring Index and Skills Report (http://rht.mediaroom.com/ITHiringIndex). In the latest quarterly survey, 20 percent of chief information officers (CIOs) said they plan to expand their IT departments, and 10 percent expect cutbacks, for a net 10 percent projected increase in hiring activity. This is up four points from the previous quarter's projections.
The net 10 percent increase in anticipated IT hiring activity is up four points from a net 6 percent increase in hiring activity projected last quarter.
Networking and IT security professionals are in greatest demand, according to survey respondents.
Almost three quarters (73 percent) of CIOs said it's challenging to find skilled professionals today, up seven points from the previous quarter.
Eight-eight percent of CIOs are confident in their companies' growth prospects in the next three months.
Eighty-three percent of technology executives expressed confidence in their firms' first-quarter investment in IT projects, rating the possibility of IT investment a 3 or higher on a five point scale, with 5 being most confident.
Skills in Demand
The functional areas in which executives say they are experiencing the greatest challenge in finding skilled IT professionals are networking (20 percent) and IT security (19 percent). Applications development, data/database management and help desk/technical support followed, cited by 15 percent, 11 percent and 10 percent of survey respondents, respectively.
Network administration remains the skill set in greatest demand, cited by 57 percent of CIOs. Windows administration and desktop support were next, each with 56 percent of the response.
CIOs in the West South Central area of the country plan the most IT hiring in the first quarter with a net 23 percent of executives anticipating adding IT staff.
Executives in the retail industry expect the most IT hiring in the first quarter. A net 17 percent of CIOs in this sector plan to expand their IT departments. This was followed by the business services industry with a net 16 percent of technology leaders anticipating hiring increases. Manufacturing was next, with a net 11 percent of executives in these industries planning to add staff.