Mid-Year 2013 Salary Survey Released in Time for 2014 Budgeting Process
To aid in the budgeting process, Janco has just released it MID-YEAR 2013 IT Salary Survey and finding show there has been little movement in compensation for IT professionals in the last 12 months.
Key survey findings include:
IT compensation has increased by 0.45% in the last 12 months.
CIOs compensation has increased in the past 12 months – the mean base compensation is higher and bonuses are about the same as received in the prior year. The mean compensation for CIOs in large enterprises is now $182,210 (an increase of 1.37%) and $165,702 (an increase of 0.14%) in mid-sized enterprises.
Positions in highest demand are all associated with the help desk, big data, quality control, records management, and system analysts.
Over the long term IT executives have fared better in mid-sized companies than large companies.
In the last 12 months the IT job market has grown by 87,600 jobs according to the Bureau of Labor Statistics (BLS) – not enough to employee the number of IT graduates from US universities or to increase demand.
Lay-offs seem to have tapered off, however some companies continue to cut the size of the IT organizations.
Cost control is still the rule of the day; however we have seen an increase in the number of "part-timers" and contractors who are focused on particular critical projects.
On shore outsourcing has peaked and companies are looking to bring IT operations back into their direct control and reduce operating costs.
BYOD and "big data" requirements have increased the demand for system analysts and web designers for both Android and Apple devices as well as the new Windows based phone.
Companies are continuing to refine the benefits provided to IT professionals. Though benefits such as health care are available to 82%, IT professionals are now paying a greater portion of that cost.
More Than One-Third of CIOs Plan to Hire New IT Graduates; Lack of Interpersonal Skills Greatest Obstacle to Success
School may be out, but IT hiring is in session for more than one in three firms. Thirty-five percent of chief information officers (CIOs) interviewed said they plan to hire new IT graduates in 2013, according to a recent poll by Robert Half Technology.
But not all CIOs polled give new graduates high marks when it comes to being ready for their first job. More than one in four respondents (26 percent) said entry-level professionals aren't prepared to contribute right away. Among these executives, more than half (55 percent) said the reason is a lack of skills in areas such as communication and leadership.
The national survey was developed by Robert Half Technology, a leading provider of information technology professionals on a project and full-time basis, and conducted by an independent research firm. The survey is based on more than 2,300 telephone interviews with CIOs from a random sample of U.S. companies in 23 major metro areas with 100 or more employees.
CIOs were asked, "Does your organization plan to hire any new IT graduates this year?" Their responses:
Robert Half Technology offers four focus areas for recent IT grads looking to build their nontechnical skills:
Communication. It may seem a given that you need to speak and write clearly, but some IT pros fail in this area. Avoid using jargon or technical concepts that are obvious to you but might be unclear or unfamiliar to others.
Conflict resolution. Disagreements occur in every office. Learning how to calmly sort out issues and find acceptable compromises will aid you throughout your career.
Teamwork. Is a coworker working on a major initiative and everything must be completed by next week? Offer to help out if you're not overloaded yourself. The way to win support is by giving support when it's needed.
Diplomacy. Always maintain a professional tone when communicating with others. This means never corresponding when you're angry or frustrated -- you could regret it later.
The rate of growth of IT employment further accelerated in June, posting another all-time high.
The number of IT jobs grew 0.51 percent sequentially last month to 4,473,300, according to TechServe Alliance, a collaboration of IT & Engineering Staffing and Solutions firms, clients, consultants and suppliers. On year-over-year basis, IT employment has grown by 5.71% since June 2012 adding almost 241,700 IT workers.
While IT employment has been on the upswing for some time, June’s numbers are clearly evidence that pace is accelerating,” stated Mark Roberts, the CEO of TechServe Alliance. “While I have said it before, it bears repeating because of its importance: an inadequate supply of talent, not demand, represents our greatest challenge to achieving the full potential for IT employment growth in the U.S.,” added Roberts.
Worldwide IT Spending on Pace to Reach $3.7 Trillion in 2013
Worldwide IT spending is projected to total $3.7 trillion in 2013, a 2 percent increase from 2012 spending of $3.6 trillion, according to the latest forecast by Gartner, Inc. Last quarter, Gartner's forecast for 2013 IT spending growth in U.S. dollars was 4.1 percent. The 2.1 percentage point reduction mainly reflects the impact of recent fluctuations in U.S. dollar exchange rates; growth in constant currency is forecast at 3.5 percent for 2013, down only slightly from last quarter.
The forecast for spending on devices in 2013 has been revised down from 7.9 percent growth in Gartner's previous forecast to 2.8 percent. The decline in PC sales, recorded in the first quarter of 2013, continued into the second quarter with little recovery expected during the second half of 2013. While new devices are set to hit the market in the second half of 2013, they will fail to compensate for the underlying weakness of the traditional PC market. The outlook for tablet revenue for 2013 is for growth of 38.9 percent, while mobile phone revenue is projected to increase 9.3 percent this year.
Enterprise software spending is on pace to grow 6.4 percent in 2013. Growth expectations for customer relationship management (CRM) have been raised to reflect expanded coverage into e-commerce, social and mobile. Expectations for digital content creation and operating systems have been reduced as software as a service (SaaS) and changing device demands impact traditional models and markets.
Telecom services spending is forecast to grow 0.9 percent in 2013. Fixed broadband is showing slightly higher than anticipated growth. The impact of voice substitution is mixed as it is moving faster in the consumer sector, but slightly slower in the enterprise market.
While phone-based interactive voice response (IVR) systems are still the largest channel for customer interactions, self-service via the Web and mobile channels are quickly gaining ground, according to the findings of a new survey conducted by Unisphere Research, a division of Information Today, the parent company of CRM magazine, in partnership with IntelliResponse.
In fact, 31 percent of all customer interactions today are conducted via the Web, and an additional 9 percent are conducted via the mobile Web or mobile applications. Only 46 percent of all interactions are conducted via IVRs.
Close to half (48 percent) of the 520 CRM managers and professionals who responded to the survey said they have Web or mobile-based self-service capabilities. Seventy-nine percent claim to have had Web self-service capabilities for a number of years now, and six out of 10 are also moving into mobile.
The highest concentration of Web self-service capabilities right now is in the finance/insurance (52 percent) and government/education/nonprofit (50 percent) sectors. Customers are largely using these channels to research products and services or for routine inquiries, including order status and account balances.
While interest in Web and mobile is running high, most of these capabilities are limited to customer portals with FAQs, contact information, or the use of site search or a knowledgebase in a customer service environment.
The benefits of self-service are tangible. About half (45 percent) of executives with Web or mobile self-service capabilities report measurable reductions in phone inquiries and 39 percent report less email traffic. 47 percent have also seen increased sales through their customer self-service channels, and 54 percent also report increased Web traffic since launching online self-service on the Web or mobile.
Moving to greater self-service capabilities is not without its management challenges, according to the research. When moving to Web or mobile self-service, most executives are concerned with the rising complexity of their Web sites, as well as the need to integrate these systems and the associated data with existing customer service channels. Currently, 53 percent of these systems share the same technology and data with the customer service center.
The research also found that customer self-service is poised to begin expanding beyond simple FAQ pages. Features expected to be added during the next three years include interactive videos, social media channels for customer forums, and interactive, real-time chat options. There is also an overarching movement toward providing answers to natural language questions and doing so across a variety of online channels.