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Multichannel Strategies in a Social World
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The recent introduction of online social networks has arguably become the most disruptive and opportunistic new business practice of this decade. Today’s online channels serve as a public forum and thanks to the web, every interaction has the potential to become broadcast as one-to-many, for better or for worse. In fact, one of the fastest growing assets around corporations today is the amount of content, knowledge and brand promoters that have developed over social networks. Companies that are able to leverage these assets will be those best positioned for future success.
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[Full Article]
Aug-01-2010 |
Get Rid of the Performance Review
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There's one certainty about performance reviews: They are a curse upon our workplaces. They allow bosses to intimidate, rather than manage. They hurt morale and prevent true teamwork. And they ensure that honest communication doesn't have a prayer in the office. But the good news is that it doesn't have to be this way. There's an alternative that has the potential for achieving all the benefits that performance reviews allegedly achieve, but never will: holding people accountable for their actions and results, giving managers and employees the kind of feedback they need for improving their skills; and giving the company more of what it needs.
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[Full Article]
Aug-01-2010 |
10 Communication Mistakes CIOs Still Make
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For years, CIOs have been fighting the stereotype that they're weak communicators, unable to speak the language of business or relate to anyone outside of IT. But by using practiced communication skills, many CIOs are proving how convincing, credible and captivating they can be -- in the boardroom and on the Web.
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[Full Article]
Aug-01-2010 |
Rich vs. Poor IT Organizations
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What makes one CIO more successful than another is changing. In the past, deep knowledge of technology was critical. Now, a deep understanding of the business and how to move it forward has become the key metric. That change is reflected not just in how much money the CIO's organization receives, but also who the CIO reports to. To find out what's driving these changes, Forbes caught up with Mark McDonald, group vice president and head of research at Gartner Executive Programs.
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[Full Article]
Aug-01-2010 |
De-Stress Your Call Center: How to Manage in a Stressful Environment
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Job-related stress has long been the nemesis of employees/employers around the globe. Stress has been linked in studies to everything from increased illness and related absenteeism, lower productivity to obesity. The truth is that no matter who you are and/or what job you have, how good or bad the economy is, etc. we will all experience some level of stress on-the-job. So the answer isn't waiting for the circumstances of your job and/or the economy to change. A better answer is to learn how to manage your stress before it manages you.
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[Full Article]
Aug-01-2010 |
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