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Contributed Articles

Aligning IT Management with Business Priorities

The real work for the IT professionals begins in the details. The most successful organizations understand that organizational alignment starts with clearly defined, top-down business goals, accompanied with a standardized method of communication to the rank and file. Presumably the next step is building consensus from the bottom-up, but thatís not always the case.
[Full Article]   Aug-19-2012

 

Ten Reasons Winners Keep Winning, Aside from Skill

Whether the game involves competing every four years in the Olympics or every day in a business, winning brings advantages that make it easier to keep winning. Winners gain ten important advantages as a result of victory -- and that smart leaders can cultivate and build on these advantages to make the next success possible.
[Full Article]   Aug-05-2012

 

Good Social Customer Conversations: Start by Listening

Social media sites are all about having conversations, and that's true for businesses as well as individuals. The trick for businesses is knowing how and when to engage in these conversations -- and how to keep up with them. Like any conversation, listening is important, and it's one way that businesses can begin to engage their customers.
[Full Article]   Aug-05-2012

 

Setting IT User Policies That Work

The wave of new age technologies that are invading the enterprise has spurred the debate on who sets IT user policy and how organizations can control it. Be it full-fledged enterprise mobility or accessing corporate e-mail over the phone, there needs to be a specific set of rules and guidelines incorporated in the user policy that defines who gets to do what, when and where.
[Full Article]   Aug-05-2012

 

The Customer Is King

When their customers come first, companies can thrive even as consumer critiques explode on social media and as the economy stagnates. The proof lives at corporate culture pioneers Zappos.com, Southwest Airlines and The Walt Disney Co. These highly successful enterprises offer different philosophies, management strategies and lessons that can be adapted and applied to smaller businesses. But the underlying keys are happy customers and, just as important, happy employees.
[Full Article]   Aug-05-2012

 

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