Click to Visit

Click to Visit

Contributed Articles

The Difference Between Customer Service and Customer Experience

What is the difference between customer service and customer experience? While the answer is quite lengthy, the short response is simply this: customer service is one element of customer experience. Customer experience encompasses every touch point that someone may encounter when interacting with a company – support, sales, and customer service. Consistent messaging across all channels and touch points is integral to successful customer experience and vital to company success.
[Full Article]   Sep-30-2012

 

7 Things Customers Want Most From You

What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you--personally--are the type of person whom they can trust to get the job done. Here are the seven things they want to see in you.
[Full Article]   Sep-30-2012

 

CE: Our Next Great Customer-Focused Buzzword

Customer engagement is not about creating communities. It's not about providing better service. It's not about gamification of the customer relationship, or about more effective marketing automation, or about establishing channels for co-creation of products or services. It's about all those things, and a lot more.
[Full Article]   Sep-30-2012

 

How To Be A Great Manager That Employees Want To Work With

In this interview, Jill Geisler, author of Work Happy: What Great Bosses Know, talks about what it takes to be a happy manager despite the poor economy, how social media can create a happier work environment, and more.
[Full Article]   Sep-30-2012

 

How Busy Is Too Busy? Create a Realistic Occupancy Goal for Your Contact Center

In today's economy, most of us have been asked to squeeze more “blood out of a turnip,” (and often this turnip has already been dehydrated to the point it now resembles recycled shoe leather). As a result, we – as leaders in the contact center – are always looking to creatively drive and increase efficiency, and create quick and delightful customer service, as well. To accomplish this, we fully realize we will be increasing pressure on both our “systems,” as well as on our people. But, do we really consider all of the factors in our equation?
[Full Article]   Sep-30-2012

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 Next >>
Page: 86/104   Articles: 518