Click to Visit

Click to Visit

Contributed Articles

Why Your Company Needs to Empower its Front-Line Workers

Sometimes your front line workers are the only people your customers will ever see. Is the impression they are leaving on paying customers the one you really want to project?
[Full Article]   Oct-14-2012

 

Customer Experience: From Buzzword to Strategic Differentiator

The Customer Experience far is more than just a boardroom buzzword; it is the future of the customer service industry. The Customer Experience represents a major shift in the way that today's companies operate, and will continue to be a significant driver in the business world for decades to come. The Customer Experience can also give your company a lasting strategic advantage – but only if you align the disparate parts of your organization around a common vision and get them working together on a daily basis.
[Full Article]   Oct-14-2012

 

How a Single Moment Can Change the Customer Service Experience

When customers reach out for support, what do they really expect? When encountering a particular situation repeatedly, the human mind is amazingly good at “scripting” portions of the behavior for use in the future. This process in apparent in physical activities (e.g., driving a standard transmission) as well as social interactions (e.g., introducing yourself to a stranger). So it's pretty simple -- when reaching out to support people expect the experience to be bad.
[Full Article]   Oct-07-2012

 

Engaging, Empowering and Enriching Employees for Increased Earnings

According to Gallup, more than two-thirds of American workers are not engaged or disengaged in their workplaces. In this article you’ll learn about the cost of disengagement, and 7-step process to engaging and empowering employees in your organization to improve the Big E. Its people that make things happen!
[Full Article]   Oct-07-2012

 

CIOs Review Early Lessons, Challenges with Enterprise Mobile

Chief information officers are no strangers to change. Mainframes, personal computing, and the Internet have all transformed the world of business technology for both enterprises and technology vendors. Now, CIOs see the next disruption coming fast. Mobility.
[Full Article]   Oct-07-2012

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 Next >>
Page: 86/106   Articles: 526