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Contributed Articles

Tips to Increase IT Worker Retention

Employee turnover is a costly affair for employers. The time spent looking for, hiring and training new employees can add up quickly. Naturally, you want to protect your investment. What can you do to increase your company's employee retention?
[Full Article]   Oct-07-2012

 

The Difference Between Customer Service and Customer Experience

What is the difference between customer service and customer experience? While the answer is quite lengthy, the short response is simply this: customer service is one element of customer experience. Customer experience encompasses every touch point that someone may encounter when interacting with a company support, sales, and customer service. Consistent messaging across all channels and touch points is integral to successful customer experience and vital to company success.
[Full Article]   Sep-30-2012

 

7 Things Customers Want Most From You

What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you--personally--are the type of person whom they can trust to get the job done. Here are the seven things they want to see in you.
[Full Article]   Sep-30-2012

 

CE: Our Next Great Customer-Focused Buzzword

Customer engagement is not about creating communities. It's not about providing better service. It's not about gamification of the customer relationship, or about more effective marketing automation, or about establishing channels for co-creation of products or services. It's about all those things, and a lot more.
[Full Article]   Sep-30-2012

 

How To Be A Great Manager That Employees Want To Work With

In this interview, Jill Geisler, author of Work Happy: What Great Bosses Know, talks about what it takes to be a happy manager despite the poor economy, how social media can create a happier work environment, and more.
[Full Article]   Sep-30-2012

 

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