Click to Visit

Click to Visit

Contributed Articles

How to Develop a Customer-Focused Culture

A strong and unwavering commitment to customer satisfaction is needed from all involved to ensure continued survival and growth. This requires having a customer focus Ė an attitude and practice that places customer and provider in a partnership to achieve positive results. Customer focus is not what is delivered but how it is delivered. To develop a customer-focused culture, all that is needed is to get everyone on board with the concept that the customerís needs come first and then to work together to make sure that you do what is needed every day, in every way. Sounds simple, right? So how do we get there?
[Full Article]   Nov-11-2012

 

The Top 10 Strategic CIO Issues For 2013

Perhaps no C-level position has undergone as many changes in expectations, approaches, and philosophies during the past few decades as that of the Chief Information Officer. And the turbulent forces shaping businesses in todayís always-on global marketplace promise to accelerate that ongoing evolution. In that context, Iíve put together a list of what I believe will be the top priorities for strategic CIOs in the coming year. As youíll see, each of these 10 is rooted in change, and calls for the CIO to be a leader instead of a follower; a disrupter instead of a go-alonger; and a business-driven executive instead of a tech-focused manager.
[Full Article]   Nov-11-2012

 

The Chicken-Egg Problem with Organizational Change

Timing is critical for successful organizational change. What you do first and the sequence of actions that follow can make or break your effort. But in many cases, it's not completely clear whether one step causes another or vice versa. Like the classic "chicken or the egg" dilemma, you're left asking yourself: Which should come first?
[Full Article]   Nov-04-2012

 

The Secrets of Generation Flux

Generation Flux is a term coined several months ago in a Fast Company cover story that explained how the dizzying velocity of change in our economy has made chaos the defining feature of modern business. New companies--even industries--rise and fall faster than ever: Witness Apple, Facebook, and Amazon; witness Research in Motion, Blockbuster, and MySpace; witness the iPad and, yes, cloud computing. Generation Flux describes the people who will thrive best in this environment. It is a psychographic, not a demographic--you can be any age and be GenFlux.
[Full Article]   Nov-04-2012

 

Multitasking Can Lead to Multiple Failures

The expectation that call center agents multitask while doing their jobs is almost as ubiquitous as the requirement that they answer the phone. Unfortunately, people arenít naturally very good at doing two things at once, which means that attempting to multitask can easily lead to service failures. This article looks at two common ways that call center agents are expected to multitask, how that expectation can easily result in poor performance, and what you can do to overcome these challenges.
[Full Article]   Nov-04-2012

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 Next >>
Page: 82/106   Articles: 526