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Contributed Articles

4 Ways to Wow Your Customers with Excellent Customer Service

Each and every day there are companies everywhere that work to provide their customers with the best possible customer service in every possible industry. The only question now is how do you go from good or great customer service to eliciting a “wow!” moment?
[Full Article]   Dec-09-2012

 

Preparing Your Call Center for Holiday Customer Support

The holidays can be a very profitable time for businesses, but it can also be a very stressful one for both your business and its customers. Call centers are the main method of contact between you and your customer and are essential for improving and maintaining positive client relationship. Because customers often have more questions about products and services during the holiday season, make sure your call center is prepared.
[Full Article]   Dec-09-2012

 

5 Ways to Rethink Team Performance

Beware the dulling effect of a predictable routine on the performance of your team. It might just be the single most dangerous adversary standing between you and future success.
[Full Article]   Dec-02-2012

 

Distill Your Message to as Few Words as Possible

It's amazing how complex our lives have become. Nothing's simple anymore. The increase in complexity has led to a decrease in focus. It's hard to know what even matters anymore. Well the same is true for your customers. The noise is so deafening sometimes that your most important message can easily get lost in the shuffle. And, because your customers are constantly being bombarded with new information, simplicity has never been more powerful.
[Full Article]   Dec-02-2012

 

Inside Employee Motivation: Does Money Really Make a Difference?

How do you keep your employees motivated? How do you show them that their work is valued? Many small business owners use bonuses or raises, and while everyone loves a little extra cash, motivating your team with money may not be as effective as you think. When used poorly, monetary rewards can feel like coercion, an effect you see in the classic carrot-and-stick approach to motivation.
[Full Article]   Dec-02-2012

 

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