When looking at the future of the call center, you might expect those of us in the industry to make far-reaching predictions that anticipate the demise of the call center, overtaken by social media and computerized service agents that know what the customer needs before they even know they need it. While these progressions may one day become a reality, current predictions for call centers of the future actually indicate a shift toward more personalized service, fueled by better data within the contact center and promising significant achievable results.
Because it's easier and cheaper to sell to existing customers than acquire new customers, and existing customers are a potential source of easy-to-close referral sales, even a single lost customer can have a ripple effect that increases your cost of sales. Not to worry. Here's a step-by-step process for winning the customer back.
4 Ways to Wow Your Customers with Excellent Customer Service
Each and every day there are companies everywhere that work to provide their customers with the best possible customer service in every possible industry. The only question now is how do you go from good or great customer service to eliciting a “wow!” moment?
Preparing Your Call Center for Holiday Customer Support
The holidays can be a very profitable time for businesses, but it can also be a very stressful one for both your business and its customers. Call centers are the main method of contact between you and your customer and are essential for improving and maintaining positive client relationship. Because customers often have more questions about products and services during the holiday season, make sure your call center is prepared.