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Contributed Articles

Workplace Distractions: Here's Why You Won't Finish This Article

In the few minutes it takes to read this article, chances are you'll pause to check your phone, answer a text, switch to your desktop to read an email from the boss's assistant, or glance at the Facebook or Twitter messages popping up in the corner of your screen. Off-screen, in your open-plan office, crosstalk about a colleague's preschooler might lure you away, or a co-worker may stop by your desk for a quick question. And bosses wonder why it is tough to get any work done. While some firms make noises about workers wasting time on the Web, companies are realizing the problem is partly their own fault.
[Full Article]   Dec-16-2012

 

The 10 Keys of Excellent Customer Service

Words alone are very powerful and they have a big influence what your employees and customers think. If you donít set both of these groupsí expectations up front, your company will never be able to excel in customer service. Focus on these 10 keys.
[Full Article]   Dec-16-2012

 

The Problem with Horrible Customers? You!

Clients and customers can often be angry, rude, demanding, narcissistic, and unreasonable. And letís presume, for sake of argument, that they always start the problem. Here is where you come in: human nature is designed so most of us say exactly the wrong things in response. Then you and your customer are off to the races. So letís look at what can go wrong, and how you can fix it.
[Full Article]   Dec-16-2012

 

How IT Departments Can Prepare for a Software License Audit

As revenue for new software licenses is down, software vendors are focusing more on licensing audits to recover some of that lost income. This article takes a look at some of the steps a corporate IT organization can take before the auditors arrive to maintain compliance and limit potential damage.
[Full Article]   Dec-16-2012

 

What's New About Serving Customers (and What's Not)

Smart business owners and their service reps realize the landscape in which customers operate has shifted -- and that profoundly redefines what good (and bad) customer service means. Here are some ways in which customers have changed that will profoundly impact how you deal with them.
[Full Article]   Dec-16-2012

 

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