Click to Visit

Click to Visit

Contributed Articles

The 10 Keys of Excellent Customer Service

Words alone are very powerful and they have a big influence what your employees and customers think. If you donít set both of these groupsí expectations up front, your company will never be able to excel in customer service. Focus on these 10 keys.
[Full Article]   Dec-16-2012

 

The Problem with Horrible Customers? You!

Clients and customers can often be angry, rude, demanding, narcissistic, and unreasonable. And letís presume, for sake of argument, that they always start the problem. Here is where you come in: human nature is designed so most of us say exactly the wrong things in response. Then you and your customer are off to the races. So letís look at what can go wrong, and how you can fix it.
[Full Article]   Dec-16-2012

 

How IT Departments Can Prepare for a Software License Audit

As revenue for new software licenses is down, software vendors are focusing more on licensing audits to recover some of that lost income. This article takes a look at some of the steps a corporate IT organization can take before the auditors arrive to maintain compliance and limit potential damage.
[Full Article]   Dec-16-2012

 

What's New About Serving Customers (and What's Not)

Smart business owners and their service reps realize the landscape in which customers operate has shifted -- and that profoundly redefines what good (and bad) customer service means. Here are some ways in which customers have changed that will profoundly impact how you deal with them.
[Full Article]   Dec-16-2012

 

For Some Consumers, Surveys Breed Feedback Fatigue

With emailed appeals for comments on commonplace transactions and customer-service calls that beget requests to take a survey, consumers are being pinged for opinions at a rate that has gotten some publicly grousing about a surfeit of surveys. Surely, it's nice to be courted for input, at least sometimes. But some consumers say they're fed up with giving time-consuming feedback for free, don't like being drawn into a data web used to evaluate employees or feel companies don't act on the advice they get. So, as inboxes fill with requests to appraise holiday purchases and trips, it's prime time for feedback fatigue.
[Full Article]   Dec-09-2012

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 Next >>
Page: 76/104   Articles: 518