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Contributed Articles

5 Customer Service Lessons from Winnie-the-Pooh

As our friend Pooh navigated the hundred acre wood in search of honey and the meaning of life he (and A. A. Milne) also shared some legendary wisdom. Pooh’s quotes provide a great foundation for many life lessons, I found a few that serve as reminders that the customer is the key to small business success.
[Full Article]   Jan-06-2013

 

12 Customer Service Quotes to Inspire You in 2013

If your resolution is to deliver better customer service as an individual, team or an entire organization, here are 12 customer service quotes to inspire you on a monthly basis during 2013.
[Full Article]   Jan-06-2013

 

Evaluating the Employees You Can't See

A number of researchers we talked to have observed that the virtual workplace is imposing a healthy rigor on companies. By focusing on what work is being done and how it's being done, businesses are better able to assess the performance of their employees. The result is that favoritism and office politics are less likely to corrupt the selection of who receives raises, bonuses, and promotions. And laggards can be identified more quickly to receive the additional training and attention they require. But that's the upside. The downside is the difficulty of evaluating the performance of employees who can't be seen.
[Full Article]   Jan-06-2013

 

9 IT Career Resolutions for 2013

Even if you are happy with your current IT job or role, there is a chance you might find yourself looking for a new position this year due to downsizing, outsourcing or reorganization. The days of working for one employer for your entire career, it seems, are over. So what can you do to shield yourself from the turmoil and layoffs that swirl through IT? Be ready for anything. You can't stop progress; the only choice is to evolve with the technology or get left behind. With that in mind, here's our list of nine career-related resolutions to make for 2013.
[Full Article]   Jan-06-2013

 

6 Ways IT Still Fails the Business

Sure, IT teams are doing a lot of things right. Cloud is a great example -- IT teams are increasingly not just open-minded to cloud software and infrastructure options, they're also starting to become the lead advocates for it. And a lot of everyday victories are things that never happen: systems that stay up. But every good IT leader has a spirit of constructive dissatisfaction, looking for ways to get better and test new boundaries. So here's a list of six ways IT is still failing the business, with survey data and examples to back up why we see these risks.
[Full Article]   Jan-06-2013

 

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