Click to Visit

Click to Visit

Contributed Articles

3 Warning Signs That Your Customer Experience Needs Improvement

Customer service is continuing to receive the investment it deserves but we are not all there yet. Take a look at the organizations around that you admire such as Zappos, Amazon and Apple. Why is it that we love them? The reason these three have grown into billion dollar brands is because they have the right customer experience strategy and programs in place to support their customer service. The ROI of exceptional customer service is customer loyalty, high customer retention and being an admired company.
[Full Article]   Feb-17-2013

 

Motivating Customer Service People to Retain Top Customer Service Talent

Many organizations in their attempt to generate the best from their people resort to intense pressure and coercion to create customer service results. This is a temporary solution with drastic, negative long-term effects to your customer service team. Strict customer service metrics, service efficiency rates, timelines, difficult work schedules, and scrutinizing over numbers at the expense of quality only works for so long. So how can you motivate the best customer service people to deliver consistent, efficient service experiences and retain top customer service talent?
[Full Article]   Feb-17-2013

 

The 3 Rock Star Principles for Customer Service Success

As customer service professionals, you and your team are the true rock stars of your organization, so much more than a mascot or logo. Think about it: The service you provide is a direct connection between the organization and its customers. You are the voice of the brand! When a customer calls, tweets, chats or emails your organization for service, it's you who provides the answers. Thatís why it is so important to create and maintain a culture within your center that not only encourages your teamís inner rock stars, but celebrates them as well.
[Full Article]   Feb-10-2013

 

5 Easy Simple Ways to You Can Resolve Most Customer Complaints

Too often our customer service management success is measured on our ability to defuse upset customers. It is a common misconception that customers who donít complain are an indication that a company is doing things right and thus heading in the right direction. The truth is however, customers who complain are actually carving out opportunities for a business to improve its customer service and resolve any undetected problems for long-lasting profitable growth.
[Full Article]   Feb-10-2013

 

12 Common IT Hiring Mistakes and How to Avoid Them

Bringing a new hire into you IT department is a double-edged sword. On the one hand, he could be just the right fit to boost your output and help reach business goals. On the other hand, he could have a negative effect that results in missed deadlines or a decline in morale of your entire IT team. As a hiring manager, you need to do everything you can to minimize the risk throughout the hiring process. Here are 12 common mistakes IT managers make, along with advice on how to take a more successful approach.
[Full Article]   Feb-10-2013

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 Next >>
Page: 72/106   Articles: 526