At the most basic level, any company can begin a structured process of learning about its customersí emotional motivators and conducting experiments to leverage them, later scaling up from there. At the other end of the spectrum, firms can invest in deep research and big data analytics or engage consultancies with specific expertise.
Tiered Customer Support is Dead, and thatís good for business!
To improve customer satisfaction, reduce costs, and increase revenue, get rid of tiered support. Collaborative, team-based customer support reduces costs by improving efficiency, reducing duplicate effort, and increasing customer satisfaction.
16 Customer Service Skills That Drive Every Business
Great service is the foundation of a sustainable business. It helps increase customer acquisition, and reduce attrition. So, how do deliver rockstar service and set your business apart from the competition? In this article, you will find a list of 16 essential customer service skills every employee needs to win new customers, increase loyalty and build long-term advocacy.
A number of companies now use video interviews to meet job candidates, but not everyone is camera-ready. Senior managers in a Robert Half survey recently recounted situations in which video interviews went awry.