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Contributed Articles

Tips for Keeping IT Projects Under Control

Scope creep. Team members who don't understand what's expected of them. Poor inter-departmental communication. These are just some of the problems project managers constantly face. So how do you keep projects under control? CIO.com asked dozens of project managers and project management experts to find out. Here are their top 13 suggestions for dealing with the challenges all project managers face at one time or another--and for keeping projects in check.
[Full Article]   Mar-24-2013

 

4 Reasons Customers Leave and What You Can Do About It

A report from the Database Marketing Institute notes that for many businesses, including hotels, gas stations, drugstores, and grocery stores, the bulk of the profits come from the 70%-85% of customers who are loyal to that business, regardless of price fluctuations. So if most of your profits are going to come from existing customers, itís obviously important to know why those customers leave and what you can do about it. Here are the top four reasons customers choose to leave (so this doesnít count things like death or moving away from a local business) and what you can do about it.
[Full Article]   Mar-24-2013

 

Apps: The New Corporate Cost-Cutting Tool

The biggest mall in town stopped staffing its customer-service desk in January. But perched on that same desk recently was a plastic cutout of a hand holding a smartphone. "Download the free app," it said. Businesses often say their main goal in developing smartphone applications is to make things easier for customers and to build brand loyalty. Yet they're finding it doesn't take much effort to turn the smartphones carried by most Americans into payment terminals or data-entry forms. As a result, Americans increasingly are becoming their own bank tellers, loan officers, insurance adjusters, checkout clerks, restaurant order takers, citrus-crop inspectors and mall concierges.
[Full Article]   Mar-24-2013

 

5 Steps to Creating Your Own Company Culture

To ensure success, a companyís culture needs to be structured to align with the wants, needs and demands of its employees and customers. Companies must be transparent in what they do and why they do it to attract and retain people, and they must treat employees and customers like they matter. If you want a company that attracts and retains loyal employees and customers, creating your own unique culture is priority No. 1.
[Full Article]   Mar-17-2013

 

Managing IT is a Conflict of Interest for CFOs

IT has become too big and too important to fall under the responsibility of CFOs, who have big and important responsibilities all their own. But more than that, itís a conflict of interest for CFOs to manage IT. The CFO has the goal to hit numbers and control spending, while ITís goal is to act as a change agent supporting the defined business goals through smart application of technology (which, when you get down to it, means spending money).
[Full Article]   Mar-17-2013

 

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