Click to Visit

Click to Visit

Contributed Articles

7 Ways to Get Your CEO Fired

I know a lot of CEOs. There are very few whom I envy—and none I'd ever want to replace. Sometimes the firms they work for make their jobs impossible. Sometimes, though, they are their own worst enemy. Here are the seven things that most often get a CEO fired.
[Full Article]   Apr-21-2013

 

Ten Reasons Why Your Customer Service Needs Major Work

It has been proved over and over that a company’s growth and success is directly connected to the quality of their customer service and support. Basically, if your customer service is bad, your business will suffer. It might seem simple, but there are a lot of easy mistakes to make that can put a customer off, so we’ve put together a list to help you make the right decisions for your customer service to make you get it right, every time.
[Full Article]   Apr-14-2013

 

Should Your Company Abandon Phone Support?

Don't bother calling Square. The rapidly growing mobile credit-card processing company has joined an increasing number of Silicon Valley–area tech firms, including Google, Facebook, Twitter, LinkedIn, and crowdsourced question-and-answer site Quora, in eliminating the phone as a customer support channel. But is abandoning the telephone for low-cost online channels the right move for your organization?
[Full Article]   Apr-14-2013

 

How to Demotivate Your Best Employees

It would seem to make sense that when companies recognize their workers with awards, they are likely to see a boost in morale and perhaps even inspire them to work harder. It turns out that sometimes rewarding employees for good behavior can actually backfire, leading to a drop in motivation and productivity.
[Full Article]   Apr-14-2013

 

Why a Botched IT Project will Destroy a Major Corporation in the Near Future

There are many examples of botched IT projects that have forced a major company to its knees, and this kind of problem is much more common than you might imagine, say researchers Flyvbjerg and Budzier, who have carried out the largest global study of IT change initiatives ever conducted. The results are eye-opening and should come as a warning shot for anyone in charge of major IT initiatives. Flyvbjerg and Budzier say that the average cost overrrun for an IT project is 27 per cent. That seems more than manageable for most companies. But this figure holds a surprise because more than one in six of the projects these guys examined had a cost overrun of 200 per cent.
[Full Article]   Apr-14-2013

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 Next >>
Page: 64/106   Articles: 526