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Contributed Articles

Look Before You Leap: 10 Tips for Making Great Hires

Too often when we are overly enthusiastic about an undertaking, growing an organization or a company, we may enter into partnerships or hire people based on what they say they can do, before we check it out. Part of that is because we are just too eager to move forward, don’t want to confront someone about what they say (i.e. imply they are lying) or are just too A.D.D. to have the patience. Hiring the wrong person is not easily undone. If you ask the following of someone you are thinking of hiring or partnering with, you have a better chance of preventing that.
[Full Article]   Apr-21-2013

 

8 Surefire Ways to Demotivate Your Employees

Ever notice how a new employee’s enthusiasm eventually wears off? In 85% of companies, employees’ morale significantly drops off after their first six months on the job, according to a survey from Harvard Management Update. For the most part, enthusiasm is determined by work environment, and it can be fostered or hindered by you—the boss. Employee motivation experts say the best way to keep employee enthusiasm moving forward is to “first, do no harm.” At a minimum, don’t do anything that demotivates your workers. Check out eight demotivators listed in this article.
[Full Article]   Apr-21-2013

 

Service with a Smile

No matter what business you're in, the customer is king. And customer service is the key to success—or failure. That means customer service training is one of the smartest investments a company can make.
[Full Article]   Apr-21-2013

 

CIOs Need to Know Why Their Best Young Talent is Leaving

Let’s say that you’ve built up a great team of IT professionals to run your IT department. They must all be happy and are planning on sticking around for a long time, right? The answer to this question is “no” and there are some very good reasons why your best workers maybe preparing to tell you “goodbye”.
[Full Article]   Apr-21-2013

 

Chef Stabs Man after Complaint about Service: Five Lessons in Customer Service

Business owners and staff need to remember that everybody has the right to complain, but the person making the complaint does not have the right to be abusive, offensive or violent. If you feel that somebody is overstepping the boundary in terms of being too emotional you need to have some strategies in place to diffuse the situation. Jo Ucukalo, the chief executive of Handle My Complaint, has the following tips for businesses in handling customer complaints.
[Full Article]   Apr-21-2013

 

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