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Contributed Articles

CIOs Need to Know Why Their Best Young Talent is Leaving

Let’s say that you’ve built up a great team of IT professionals to run your IT department. They must all be happy and are planning on sticking around for a long time, right? The answer to this question is “no” and there are some very good reasons why your best workers maybe preparing to tell you “goodbye”.
[Full Article]   Apr-21-2013

 

Chef Stabs Man after Complaint about Service: Five Lessons in Customer Service

Business owners and staff need to remember that everybody has the right to complain, but the person making the complaint does not have the right to be abusive, offensive or violent. If you feel that somebody is overstepping the boundary in terms of being too emotional you need to have some strategies in place to diffuse the situation. Jo Ucukalo, the chief executive of Handle My Complaint, has the following tips for businesses in handling customer complaints.
[Full Article]   Apr-21-2013

 

7 Ways to Get Your CEO Fired

I know a lot of CEOs. There are very few whom I envy—and none I'd ever want to replace. Sometimes the firms they work for make their jobs impossible. Sometimes, though, they are their own worst enemy. Here are the seven things that most often get a CEO fired.
[Full Article]   Apr-21-2013

 

Ten Reasons Why Your Customer Service Needs Major Work

It has been proved over and over that a company’s growth and success is directly connected to the quality of their customer service and support. Basically, if your customer service is bad, your business will suffer. It might seem simple, but there are a lot of easy mistakes to make that can put a customer off, so we’ve put together a list to help you make the right decisions for your customer service to make you get it right, every time.
[Full Article]   Apr-14-2013

 

Should Your Company Abandon Phone Support?

Don't bother calling Square. The rapidly growing mobile credit-card processing company has joined an increasing number of Silicon Valley–area tech firms, including Google, Facebook, Twitter, LinkedIn, and crowdsourced question-and-answer site Quora, in eliminating the phone as a customer support channel. But is abandoning the telephone for low-cost online channels the right move for your organization?
[Full Article]   Apr-14-2013

 

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