Click to Visit

Click to Visit

Contributed Articles

Tiered Customer Support is Dead, and that’s good for business!

To improve customer satisfaction, reduce costs, and increase revenue, get rid of tiered support. Collaborative, team-based customer support reduces costs by improving efficiency, reducing duplicate effort, and increasing customer satisfaction.
[Full Article]   Mar-02-2016

 

16 Customer Service Skills That Drive Every Business

Great service is the foundation of a sustainable business. It helps increase customer acquisition, and reduce attrition. So, how do deliver rockstar service and set your business apart from the competition? In this article, you will find a list of 16 essential customer service skills every employee needs to win new customers, increase loyalty and build long-term advocacy.

[Full Article]   Feb-17-2016

 

Video Interview Bloopers To Avoid

A number of companies now use video interviews to meet job candidates, but not everyone is camera-ready. Senior managers in a Robert Half survey recently recounted situations in which video interviews went awry.
[Full Article]   Feb-11-2016

 

Top contact center management dos and don'ts

Customer service agents set the tone for a customer's interactions with a company. Learn how to improve the experience with contact center management dos and don'ts, along with some proven ways to improve performance.
[Full Article]   Feb-10-2016

 

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans … in contrast to the sulky server at an expensive restaurant who clearly wanted to do anything but wait on you? Long-time Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book, What Great Service Leaders Know & Do (Berrett-Koehler), they examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings.

[Full Article]   Feb-09-2016

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 Next >>
Page: 7/104   Articles: 519