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Contributed Articles

CFO Strengths Often Underused on IT Projects

Too often, CFOs are not used strategically enough with key IT initiatives. While they are often involved with budgeting, their greater value as an independent advisor is often missed. When this happens, all they can do is keep score, rather than help the company play to win. Taking full advantage of CFOs in large IT initiatives is vitally important, given historically frightening statistics, which have not improved over time. CFOs can help reinvention initiatives succeed by advising the CIO and other executives in three critical areas: Single strategic vision, integrated and dynamic planning, and shared business-wide project management approach.
[Full Article]   May-19-2013

 

How to Know When to Hire Internally and When to Look Outside

Hiring the wrong person, whether it's due to a bad cultural fit or skillset, can have a huge impact both in your department and on the company as a whole. In a recent survey by Harris Interactive conducted on behalf of CareerBuilder, 6,000 multi-national hiring managers and human resource professionals were asked to estimate the effects and costs of a bad hire. The results may surprise you.
[Full Article]   May-19-2013

 

Ten Things Every Customer Wants

When choosing one brand over another, consumers are not focused on some of the obvious deal breakers you might think they are, according to a recently published study by The Rain Group looking at more than 700 business-to-business purchasing transactions. The study found that more than seeking out the best price or the greatest bang for their buck, consumers are looking for a more authentic, personal connection to the product and the vendor selling it. This article presents the ten qualities that the consumer is searching for when making critical decisions with their hard-earned cash.
[Full Article]   May-19-2013

 

Making Excellent Service the Norm, not the Exception

Though extreme customer service campaigns may gain momentary publicity, offering consistent, trustworthy support fortifies the foundation for true service excellence.
[Full Article]   May-19-2013

 

Preparing Employees for Performance Reviews

Effective employee performance reviews are a rare breed in the business world. Too often they are ineffectively implemented and simply become a one-way communication meeting where a manager spends the majority of the time talking to the employee about work. To get the most of your employee reviews you have to create an atmosphere where a two-way dialogue takes place between the employee and the manager (who really should be operating in the role of a mentor).
[Full Article]   May-19-2013

 

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