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Contributed Articles

5 Good Reasons to Do a Formal Mid-Year Employee Evaluation

I suspect I can guess what many of you are thinking after reading the headline: “I strongly dislike doing these at the end of the year, so why would I ever want to do another one halfway through the year?” In fact, there are compelling management reasons to do a formal employee evaluation at this time of year. As mid-year approaches, here are five.
[Full Article]   Jun-02-2013

 

Meet the New Generation of Customers...Generation C

Having multiple consumer behaviors to cater to forces organizations to think differently about connected consumers than the traditional consumers they've gotten to know over the years. However, we have to look beyond Millennials or the younger Generation Z that follows them. This is the dawn of Generation C, where "C" represents a connected society based on interests and behavior. Gen C is not an age group -- it is a way of life.
[Full Article]   Jun-02-2013

 

BYO What? The Implications of Mobile as the New Desktop

With global shipments of mobile devices, including smartphones, tablets and notebooks, overtaking shipments of traditional desktop PCs two years ago, a number of downstream implications for CIOs and IT Managers are fast emerging now that we’re several years in. These implications span all aspects of IT -- from application development and maintenance, to support, to security, -- and all areas are seeing significant realignments in priorities and spending when compared to traditional investments and approaches. This article presents five implications of mobile as the new desktop.
[Full Article]   Jun-02-2013

 

Ten 'Must Do's' for Chief Customer Officer's

Chief Customer Officers (CCO) are charged with ensuring that an organization’s customer experience is considered by all departments, in all major decisions, at all times. He or she is the one executive whose job it is to represent the customer at their company. The trouble is the directives of this position are often at odds with the other directives of the organization, particularly the ones that are focused on cutting bottom line costs to make the earning numbers this quarter. These are the very cuts that often affect the customer experience. For this reason, the CCO must be diplomatic, strategic and patient in order to affect any real change that will achieve his or her goals.
[Full Article]   Jun-02-2013

 

When Customers Get the Shaft, Companies are the Biggest Losers

Customers who are mistreated may feel burned because they've lost money or had an experience ruined, but companies that fail to right wrongs ultimately suffer a lot more. The loss of one customer can quickly be multiplied many times over. Customers remember, and they tell their stories, and companies that fail to deal fairly soon get the worst sort of publicity as a result.
[Full Article]   Jun-02-2013

 

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