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Contributed Articles

Ways to Motivate Employees by Using Little to No Money

Keeping your employees happy and motivated is a key ingredient to running your small business. After all, 13% of employee separations are voluntaryóand itís usually the best and brightest ones who move on the fastest. But your company doesnít have the means to pay inflated salaries or fund the benefits of a Fortune 500 company, so how can you breed loyalty and good feeling, not to mention hold on to your top workers? Consider the following six examples from business owners across the country.
[Full Article]   Jun-23-2013

 

5 Places Customer Relationships Go to Die

In a lot of cases, the proverbial "customer lifecycle" doesn't play itself out to its expected conclusion; instead, that conclusion is triggered by something the business does that brings the relationship to a premature end. Do you know where these happen in your customer's journey? Here are some places where you may be terminating relationships and preemptively killing sales without even realizing it.
[Full Article]   Jun-23-2013

 

7 Reasons Why IT Won't Disappear Anytime Soon

Companies are moving more and more of their IT functions online in the form of publicly-available cloud computing services, software-as-a-service applications and the like. Thatís not really a big surprise. Where the controversies, or at least the questions, arise are in the companyís IT department. Despite -- and sometimes even because of -- the accelerating move to the cloud, here are seven reasons why your IT team isnít going to disappear anytime soon.
[Full Article]   Jun-23-2013

 

How to Get Down with the IT Guys

The information-technology department has ascended into more forward roles that require working directly with other departments on projects. But the close working relationship with other departments hasn't always been easy.
[Full Article]   Jun-23-2013

 

Customer Service Tech Support Leaders: The True #PeopleSkills Job

Customer service tech support leaders, when you are looking for new agents what job description do you advertise? If it doesnít describe the people skills needed for the job, you are leaving success up to chance. Many seem surprised at what the job truly involves. Some rise to the occasion. Others donít. Want to get the best hires for customer service tech support? Hereís a very different list to include in the job description you advertise.
[Full Article]   Jun-23-2013

 

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