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Contributed Articles

How to Get Down with the IT Guys

The information-technology department has ascended into more forward roles that require working directly with other departments on projects. But the close working relationship with other departments hasn't always been easy.
[Full Article]   Jun-23-2013

 

Customer Service Tech Support Leaders: The True #PeopleSkills Job

Customer service tech support leaders, when you are looking for new agents what job description do you advertise? If it doesn’t describe the people skills needed for the job, you are leaving success up to chance. Many seem surprised at what the job truly involves. Some rise to the occasion. Others don’t. Want to get the best hires for customer service tech support? Here’s a very different list to include in the job description you advertise.
[Full Article]   Jun-23-2013

 

If You Love 'Em, Keep 'Em

Managers are forever looking for ways to improve their team's performance – be it the latest business book, closing technique or marketing automation tool. But they often overlook a valuable tool that's right under their noses: their organization's talent management practices. Talent management is generally defined as the set of practices and processes used to manage recruitment, performance, goals setting, development, succession and compensation. Here's a look at how you can leverage some talent management best-practices to improve your staff's performance.
[Full Article]   Jun-16-2013

 

The New CIO: Chief Innovation Officer

Traditional CIO activities centered on infrastructure and costs, a model built on the historical role of CIO as gatekeeper of technology and protector of corporate information assets. Despite clear evidence that the world is changing, many organizations retain a narrow view of the CIO role. For this reason, it is valuable to learn from innovators willing to share their lessons.
[Full Article]   Jun-16-2013

 

Make Training Count: 10 Tips for Increasing ROI

There are countless potential benefits or returns on investments made in training (such as increased performance, more motivation, higher customer and employee satisfaction, increased organization success, etc.) “Potential” is the key word in that sentence, because some critical ingredients (components) need to be present to ensure success. To get the most out of your training, follow these 10 tips.
[Full Article]   Jun-16-2013

 

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