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Contributed Articles

How to Close the IT Talent Gap

How do you build your future workforce? Experts agree that there is a talent shortage of specialized technology workers who are core to IT and the business. But where is that gap at your company? Learning how to do a skills analysis of your IT teams can put you ahead of the talent curve.
[Full Article]   Jul-07-2013

 

Call Center Optimization: 4 Metrics to Measure

Because customers are now, more than ever, empowered when making a purchase decision, businesses and contact centers are looking for ways to address their changing needs. When it comes to call center success, itís all about meeting the need of clients, customers and callers. In order to improve your call centerís performance and help your teams meet their goals, focus on these four metrics.
[Full Article]   Jul-07-2013

 

Ways to Motivate Employees by Using Little to No Money

Keeping your employees happy and motivated is a key ingredient to running your small business. After all, 13% of employee separations are voluntaryóand itís usually the best and brightest ones who move on the fastest. But your company doesnít have the means to pay inflated salaries or fund the benefits of a Fortune 500 company, so how can you breed loyalty and good feeling, not to mention hold on to your top workers? Consider the following six examples from business owners across the country.
[Full Article]   Jun-23-2013

 

5 Places Customer Relationships Go to Die

In a lot of cases, the proverbial "customer lifecycle" doesn't play itself out to its expected conclusion; instead, that conclusion is triggered by something the business does that brings the relationship to a premature end. Do you know where these happen in your customer's journey? Here are some places where you may be terminating relationships and preemptively killing sales without even realizing it.
[Full Article]   Jun-23-2013

 

7 Reasons Why IT Won't Disappear Anytime Soon

Companies are moving more and more of their IT functions online in the form of publicly-available cloud computing services, software-as-a-service applications and the like. Thatís not really a big surprise. Where the controversies, or at least the questions, arise are in the companyís IT department. Despite -- and sometimes even because of -- the accelerating move to the cloud, here are seven reasons why your IT team isnít going to disappear anytime soon.
[Full Article]   Jun-23-2013

 

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