Click to Visit

Click to Visit

Contributed Articles

Chief Digital Officer: Hot New Tech Title or Flash in the Pan?

There's a new C-level executive -- the Chief Digital Officer (CDO) -- in the boardroom, charged with ensuring that companies' massive stores of digital content are being used effectively to connect with customers and drive revenue growth. At first blush, an executive title that includes the word "digital" would seem to encroach on IT's territory. Not so, observers say -- but that doesn't mean tech leaders don't need to be prepared to work closely with a CDO somewhere down the line.
[Full Article]   Aug-04-2013

 

Are We Asking Too Much of Our CIOs?

Too many organizations are stretching their Chief Information Officers (CIO) too thin. CIOs are being tasked with managing internal business systems, cloud-based services, big data innovation, data security, and the 24x7 needs of global customers who access company data on personal devices. Effective leadership and management across these areas is possible, but not without providing CIOs with the proper support structures and instituting necessary organizational alignment.
[Full Article]   Aug-04-2013

 

Top 10 Most Amazing Customer Service Stories Ever Told

As customers, we all had our own love-hate moments with customer service. But then there are encounters with customer service that blow our minds. Stories that make us see customer service in a whole new light. This article presents a list of legendary customer service stories, some of them from several years back—a testament that it’s stories like these that are remembered and shared over and over again.
[Full Article]   Aug-04-2013

 

Getting IT to Recover From Fear of Failure

In many companies today, IT is embedded in all functions and activities. When the business landscape changes rapidly, IT needs to innovate, introduce new tools and applications, and service the on-going IT needs of the business, all with unprecedented speed. Compounding the problem is that rapid change in the business environment means that the business does not always have a full grasp of what is required, what kind of functionality it expects the IT team to deliver. More often than not, fear of failure is what’s standing in the way of IT responding quickly to the rapidly changing requirements of the business.
[Full Article]   Aug-04-2013

 

Creating Extraordinary Customer Relationships, Even with Difficult Customers

Business professor Michael LeBoeuf famously stated, “A satisfied customer is the best business strategy of all.” This may sound simple, but any working professional knows that satisfying customers takes more than a great product; it takes a great relationship, which is admittedly a much more complicated task. Here are three tips for working with difficult clients and customers.
[Full Article]   Aug-04-2013

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 Next >>
Page: 51/106   Articles: 526