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Contributed Articles

What To Do When the CEO Says “No” to Your CX Business Case

Customer experience requires funding and funding requires a strong business case. So how do you draw a direct connection between your efforts and the business resources needed to sustain them? By asking a few pivotal questions and remembering several key points, you can build a business case that is effective and convincing.
[Full Article]   Aug-05-2016

 

Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center

Even in the most positive settings, we only have so much we can give to our work week. And for many of us working in the world of contact centers, we give a lot. Luckily, companies are starting to notice employee workloads and other factors that lead to churn or efficiency collapse.

[Full Article]   Jul-25-2016

 

5G, IoT, Big Data: Everything to Do with Customer Service

Progressive companies are already revving up their traditional contact center capabilities with these new must-haves.
[Full Article]   Jul-19-2016

 

How CRM and Marketing Automation Transform Your Business

CRM and marketing automation have been buzzwords for quite some time now. Many businesses have jumped on the trend, however few truly understand how it can transform your business into a power entity. Of course, investing in CRM and marketing automation wont change your business overnight, however, if implemented properly can help you generate more leads and close more deals than you did without the use of technology.
[Full Article]   Jul-10-2016

 

Data Generation Gap: Younger IT Workers Believe The Hype

There's a growing generation gap when it comes the promise of revenues from data-driven projects. Where younger workers see the future, older workers may only see another cycle of tech hype.

[Full Article]   Jul-08-2016

 

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