What To Do When the CEO Says “No” to Your CX Business Case
Customer experience requires funding and funding requires a strong business case. So how do you draw a direct connection between your efforts and the business resources needed to sustain them? By asking a few pivotal questions and remembering several key points, you can build a business case that is effective and convincing.
Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center
Even in the most positive settings, we only have so much we can give to our work week. And for many of us working in the world of contact centers, we give a lot. Luckily, companies are starting to notice employee workloads and other factors that lead to churn or efficiency collapse.
How CRM and Marketing Automation Transform Your Business
CRM and marketing automation have been buzzwords for quite some time now. Many businesses have jumped on the trend, however few truly understand how it can transform your business into a power entity. Of course, investing in CRM and marketing automation wont change your business overnight, however, if implemented properly can help you generate more leads and close more deals than you did without the use of technology.