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Contributed Articles

9 Ways to Ace the IT Executive Interview

Your networking and resume work has paid off. You finally landed an interview for your dream job as an IT executive and you couldn't be more excited. The only thing that stands between you and the executive washroom is the interview itself.
[Full Article]   Aug-18-2013

 

Customers Not Complaining?

You probably wouldn't bug your landlord about a loose doorknob, as long as you could still get the door to open. But wouldn't it be great if the landlord occasionally asked you whether any minor issues needed fixing--and then fixed them? BlackLine Systems -- a $40 million, 160-employee accounting software company--has become something like a proactive landlord. And it's earned flattering customer testimonials and new business as a result.
[Full Article]   Aug-18-2013

 

How to Hire for Customer Satisfaction

The ability to hire people who produce superior customer satisfaction is dependent on two factors. First, new employees must share a core set of values with their employer, as individuals whose values are aligned with those of the company are more likely to evangelize the business to its customers. Second, an employee must possess the right competencies to perform a job successfully; a satisfying customer experience requires employees to resolve customers’ needs quickly and effectively.
[Full Article]   Aug-18-2013

 

Google's CIO on How to Make Your IT Department Great

Running an IT department is hard enough under any circumstances, but imagine doing it at one of the world's preeminent technology companies. Your customers aren't haplessly trying to set up their voicemail; they're experts in technology and expect it to work. In that sense, you might think Ben Fried, Google's CIO, has one of the toughest jobs in existence. On the other hand, few CIOs can boast a company culture as supportive of technology.
[Full Article]   Aug-18-2013

 

Building Middle-Manager Morale

According to a study by research and consulting group Bersin by Deloitte, 50% of midlevel leaders received formal leadership development in 2012. The average spending per midlevel leader across the U.S. was $2,700 in 2012, up from $1,000 in 2009. The hope is that managers will attend talks and tackle problems, learn negotiation skills and become better leaders. And if managers walk away with a rosier view of their company, that is a plus. This article provides a glimpse into some other companies' training and morale-boosting sessions for middle-managers.
[Full Article]   Aug-11-2013

 

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