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14 Game-Changing Customer Service Quotes

There’s an incredible magic around being part of a winning team, of everyone working together to create goals and then to achieve and surpass them. And while there may be some well-liked and well-known individual stars that represent the face of the organization, it takes every member of the team, including the fans, to get behind the brand to motivate, promote, represent and ensure its continued success. This article presents 14 game-changing quotes to inspire your organization in growing and retaining your biggest, best and valued fans, your customers.
[Full Article]   Sep-15-2013

 

Please Stop Complaining About How Busy You Are

We're all just so "busy" these days. "Slammed" in fact. "Buried." Desperately "trying to keep our heads above water." While these common responses to "How are you?" seem like they're lifted from the Worst Case Scenario Handbook, there seems to be a constant exchange, even a one-upping, of just how much we have on our plates when we communicate about our work. Here's the thing: it's harming how we communicate, connect, and interact. Everyone is busy, in different sorts of ways.
[Full Article]   Sep-08-2013

 

Why New Customer Rewards Stink For The Rest Of Us

Do we live in a throwaway culture? Probably. It feels that way to loyal customers sometimes, thanks to customer rewards reserved for those walking in the door. However, as frustration builds from poor service or unmet expectations, those ads luring new customers become salt in the wounds.
[Full Article]   Sep-08-2013

 

Finally! HR Reps who 'get' IT

The IT discipline is full of numerous specialties, puzzling acronyms and unique skill requirements that could confuse and overwhelm an HR rep who's assigned to help on a one-off basis. Retaining an HR professional who specializes in IT makes particular sense given the current demand for certain tech skills and the generally changeable nature of IT.
[Full Article]   Sep-08-2013

 

9 Ways Your Contact Center Can Boost Self-Service Options

Contact centers play an increasingly central role in supporting and encouraging the use of low-cost self-serve channels. For example, the contact center can provide a wealth of information on which contacts can be automated (or handled in customer communities), and what can be done to improve customer acceptance. Further—and perhaps paradoxically—providing agent assistance when and as needed encourages customer confidence in these alternatives. This article presents 9 ways you can harness your contact center to build and bolster self-service channels.
[Full Article]   Sep-08-2013

 

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