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Contributed Articles

Hard-Earned Lessons of a Lifetime in IT

Much of today’s talk is about youth ruling development and IT. Sure, there are a lot of eager, bright young people in tech, and most of them like to think that they "rule," but the truth is we oldsters still run the show. Why? Because hard-earned lessons provide the wisdom to distinguish fantasy from reality, and the determination to do what's necessary, not just what's fun or cool.
[Full Article]   Sep-15-2013

 

3 Ideas to Get Started with Customer Service Feedback

There are lots of ways to get your feet wet in customer feedback. Here are three ways you can start collecting customer feedback in a customer service environment which are likely to be easy and show a quick return on your investment of money and effort.
[Full Article]   Sep-15-2013

 

Customers Remember Experiences, Not Your Brand Logo

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. The result, according to a recent Gallup survey, with 70 percent of U.S. workers not fully engaged, is unhappy workers and poor brand experiences. The customer experience is really your brand, since that is what customers remember and communicate to others, rather than your marketing. Thus the real challenge in building your brand is building the level of engagement and delivery of your team.
[Full Article]   Sep-15-2013

 

14 Game-Changing Customer Service Quotes

There’s an incredible magic around being part of a winning team, of everyone working together to create goals and then to achieve and surpass them. And while there may be some well-liked and well-known individual stars that represent the face of the organization, it takes every member of the team, including the fans, to get behind the brand to motivate, promote, represent and ensure its continued success. This article presents 14 game-changing quotes to inspire your organization in growing and retaining your biggest, best and valued fans, your customers.
[Full Article]   Sep-15-2013

 

Please Stop Complaining About How Busy You Are

We're all just so "busy" these days. "Slammed" in fact. "Buried." Desperately "trying to keep our heads above water." While these common responses to "How are you?" seem like they're lifted from the Worst Case Scenario Handbook, there seems to be a constant exchange, even a one-upping, of just how much we have on our plates when we communicate about our work. Here's the thing: it's harming how we communicate, connect, and interact. Everyone is busy, in different sorts of ways.
[Full Article]   Sep-08-2013

 

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