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Contributed Articles

Evaluate your Customer Experience

When you take time to evaluate your customerís experience, you always look for ways to improve your business processes and you can find ways to capture, build and communicate that experience to others. If you are open to customer input, you will see your company in a new light and you will take steps to improve those relationships. Here are a few things you can do to help you evaluate customers.
[Full Article]   Oct-20-2013

 

How Companies Can Encourage Employee Loyalty

Companies that proactively build and foster work environments conducive to employee loyalty see these efforts pay off through lower turnover and higher customer satisfaction rates. It doesnít take much, but it does take a degree of honesty, openness, and fairness within a company before employees develop loyalty. Companies can start by following the tips outlined in this article.
[Full Article]   Oct-20-2013

 

5 Ways to Train Contact Center Agents Faster

New hire training represents a significant investment for many contact centers with typical training times ranging from two to six weeks or even more. Fortunately, there are ways to train new hires faster and improve their on-the-job performance. Here are five more ways to speed up the training process without compromising results.
[Full Article]   Oct-20-2013

 

Pay Attention to the Telephone Consumer Protection Act (TCPA) or Pay the Fines

Recent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling. Companies of all sizes in most verticals (with exception of fundraising and political campaigns), including outsourcers who use outbound technology, are struggling to interpret and understand exactly what these new rules mean, their potential impact, and how to apply them.
[Full Article]   Oct-20-2013

 

How To Develop That Precious Thing Among Employees: Longevity

According to George Larribas, Executive VP at Wells Farg, the company has a long-standing culture of supporting and developing its team members, along with giving back to the communities in which these team members live and work. Life and work balance is stressed as an important philosophy within Wells Fargo, something unheard of with many large corporations in these economic times. Hear his quick tips on how to create the same loyalty within your organization.
[Full Article]   Oct-13-2013

 

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