Many companies love customer feedback, but only a handful have devoted as much energy to employee feedback systems. Companies rarely connect the two systems. But, connecting them can create powerful feedback loops that engage employees.
Having a Customer Success Program clearly communicates to customers and prospects what they can expect if they buy your company’s product or service. This article presents five key elements to consider when developing your Customer Success Program.
Reducing the schism between business and IT is paramount if the organization is to gain agility. Put differently, the more business and IT converge, the better chance an organization has to be innovative and fleet-footed.