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Contributed Articles

5 Ways To Create Meaningful Customer Relationships

To ensure that you keep business and grow your company, itís critical that customers feel special, valued and understood. Try adopting these five business practices that create successful customer relationships.
[Full Article]   Oct-27-2013

 

Three Steps For Transforming Employees Into Brand Ambassadors

With a strong brand, a company can also increase its product lines with ease, thrive during economic downturns, gain leverage in partnerships, and attract the best talent. The benefits of a strong brand are tremendous. The best leaders realize that, despite conventional wisdom, strong brands arenít built by the marketing department alone; every employee in every department has a role to play. To transform employees into brand ambassadors, follow these three steps.
[Full Article]   Oct-20-2013

 

Evaluate your Customer Experience

When you take time to evaluate your customerís experience, you always look for ways to improve your business processes and you can find ways to capture, build and communicate that experience to others. If you are open to customer input, you will see your company in a new light and you will take steps to improve those relationships. Here are a few things you can do to help you evaluate customers.
[Full Article]   Oct-20-2013

 

How Companies Can Encourage Employee Loyalty

Companies that proactively build and foster work environments conducive to employee loyalty see these efforts pay off through lower turnover and higher customer satisfaction rates. It doesnít take much, but it does take a degree of honesty, openness, and fairness within a company before employees develop loyalty. Companies can start by following the tips outlined in this article.
[Full Article]   Oct-20-2013

 

5 Ways to Train Contact Center Agents Faster

New hire training represents a significant investment for many contact centers with typical training times ranging from two to six weeks or even more. Fortunately, there are ways to train new hires faster and improve their on-the-job performance. Here are five more ways to speed up the training process without compromising results.
[Full Article]   Oct-20-2013

 

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