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Contributed Articles

Stop Worrying About Delivering Perfect Customer Service

It's good to work hard, to have great goals, to always want to improve and deliver an exceptional customer experience to your customers. But does your desire for perfect customer service keep you from adding all the missing pieces your customers wish you had? Do you hold off on adding more because you donít think itís ready, or itís not good enough? Holding off from delivering better service until you have the perfect customer experience is a danger.
[Full Article]   Nov-03-2013

 

Stop Paying Bonuses: Money Doesn't Motivate Employees

Conventional wisdom says that people will work harder and smarter in order to earn more and more money. Turns out that conventional wisdom isn't just dead wrong; it's tragically wrong. According to author Dan Pink, extensive research shows that paying creative people bonuses for good performance not only demotivates them, but almost guarantees they will fail. The research says that there are four things that lead to better performance.
[Full Article]   Oct-27-2013

 

How to Lead Your Way to Customer Loyalty

Thereís no disputing that retaining customers is far more cost-effective to a business than recruiting new ones. But itís getting harder and harder to develop customer loyalty. On the flip side, some companies seem to be able to get it right from the start. What does it take to create loyalty so strong that your customers keep coming back for more?
[Full Article]   Oct-27-2013

 

How (and How Not) to Train New Staff on IT

When new employees arrive, they need quick access to the right technology for their jobs and training in how to use it. But at many companies, provisioning new hires is a haphazard affair, often amounting to little more than handing out a laptop and a building pass. So, what is the best way to introduce a new employee to a company's IT system? Here's a look at what companies should do.
[Full Article]   Oct-27-2013

 

16 Traits of Great IT Leaders

If you want to succeed as an IT leader you have to develop a set of traits that will serve you and those around you. Industry leaders and career experts share their thoughts on what behaviors make an IT leader great.
[Full Article]   Oct-27-2013

 

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