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Contributed Articles

7 Attributes of a Successful IT Project

The most important things for any project are 1) good design, 2) proper estimation, 3) defined accountability, 4) proper funding, 5) transparency, 6) end-to-end testing and 7) high quality resources. This article explores the importance of each of these.
[Full Article]   Nov-10-2013

 

The Best Ways To Use Contact Center Wallboards

Wallboards are found across the contact center industry, but they arenít always being used effectively. This article presents tips about the best way to display on your contact center wallboards.
[Full Article]   Nov-10-2013

 

3 Ways CRM Improves Your Business Processes

A CRM system itself doesn't transform anything. It's a piece of code providing visibility, automation and follow-through. What actually will change business performance are the behavior changes in your people and the process improvements enabled by the CRM system. Think realistically about your organization's readiness and the breadth of how you actually manage and cultivate customer relationships today. There are plenty of business categories that have yet to evolve to need everything that's on the CRM menu. So let's look at the big three CRM use-cases from 50,000 feet.
[Full Article]   Nov-10-2013

 

Why Good Employees Leave (And How You Can Keep Them)

If you're losing good workers and you're not sure why, the problem may lie with your firm's management style. The good news is that you can make small changes that will make a huge difference when it comes to employee retention.
[Full Article]   Nov-10-2013

 

How to Close the Sale With Indecisive Customers

One of the biggest challenges sales organizations face is securing customers who arenít ready to buy. Maybe theyíre considering a competitorís offer or having internal issues that are delaying their decision-making. Whatever the case for their indecision, your goal is to convince these prospective customers to eventually buy from you. To accomplish this often elusive task, you need to be savvy about the way you follow-up with prospective customers. Here are five keys to follow-up success.
[Full Article]   Nov-03-2013

 

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