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Contributed Articles

Ten Ways to Create a Customer-Centric Culture

How do you create a customer-centric culture? Start on the inside, with employees. This blog post by Shep Hyken presents 10 ways to create a customer-centric culture.
[Full Article]   Nov-17-2013

 

Why the CIO's Time to Lead Is Now

CEO interest in disruptive enterprise IT seems to be at an all-time high. The reasons are very consistent and can be summed up in two words—accelerating change. Accelerating change in the Information Age, driven by software. Software yields the ability to understand and process information, which is the essential element of value in nearly every modern industry. What CEOs want are strong CIO leaders who can articulate a compelling vision for how they will fundamentally change IT’s role, let go of today to embrace tomorrow, and rally the organization behind them.
[Full Article]   Nov-17-2013

 

An Increasingly Mobile World Requires Expanding Skill Sets

Now more than ever, as society continues the shift toward mobile technology, mobile app developers attempt to stay one step ahead of trends and introduce the newest and best software solutions to businesses and consumers. And while predicting the future may be a good trait to have in this field, the ability to adapt to change as well as think outside the box also tops the charts.
[Full Article]   Nov-10-2013

 

7 Attributes of a Successful IT Project

The most important things for any project are 1) good design, 2) proper estimation, 3) defined accountability, 4) proper funding, 5) transparency, 6) end-to-end testing and 7) high quality resources. This article explores the importance of each of these.
[Full Article]   Nov-10-2013

 

The Best Ways To Use Contact Center Wallboards

Wallboards are found across the contact center industry, but they aren’t always being used effectively. This article presents tips about the best way to display on your contact center wallboards.
[Full Article]   Nov-10-2013

 

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