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Contributed Articles

Your Favorite Holiday Characters and Data Quality

In the spirit of the season, we take a look at some of your favorite holiday characters and see what they are up to nowadays it the world of data quality. Here is what a few of them are doing in the 21st century
[Full Article]   Dec-07-2016

 

The Art of Customer Delight

The service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.
[Full Article]   Nov-09-2016

 

4 Essentials for Going Global with your Contact Center

There are a number of reasons for organizations to expand their contact centers globally. For growing companies, the need to support customers and prospects around the world becomes more apparent, as does the fact that there is a wide availability of highly skilled, lower cost talent in many places abroad. While running a global organization can be exciting, opening a contact center in another part of the world introduces a whole new set of challenges. Here are the top four things to consider when going global with your contact center.

[Full Article]   Oct-09-2016

 

Putting the R back in CRM

CRM is not all about making your business more efficient; it gives you the power to develop meaningful business relationships that drive sales and retention. With the customer experience being top of mind for most organizations, relationship management should be the priority.
[Full Article]   Sep-23-2016

 

6 Things Customer Service Should Monitor on Social Media

As long as your social customer service team is looking out for the right things, you'll be able to keep up with social traffic and respond accordingly. Here's what your team should be tracking.
[Full Article]   Sep-22-2016

 

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