Click to Visit

Click to Visit

Contributed Articles

Drive Customer-Centric Employee Behavior With Rewards And Recognition

Many companies tie rewards to a rise in either Net Promoter Scores (NPS) or customer satisfaction scores. Unfortunately, that's exactly the kind of mistake that leads employees and partners to game the system. Porsche discovered that its stellar NPS was the result of dealers offering freebies to customers in exchange for higher scores. Similarly, when it noticed that satisfaction scores and comments didn't match, music retailer Guitar Center had to retool its rewards and recognition system to prevent store associates from massaging customer survey results. To be successful, the process for ensuring your rewards and recognition should reinforce customer-centricity, rather than tempting employees to game the system.
[Full Article]   Mar-05-2014

 

40 Eye-Opening Customer Service Quotes

Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise.
[Full Article]   Mar-04-2014

 

The Surprising First Jobs Of 10 Famous CEOs

CEOs can be strikingly different: Consider the even-keeled personality of Apple’s leader Tim Cook vs. the intensity Steve Jobs possessed. Or compare the flamboyant Richard Branson of Virgin Group to the demure Satya Nadella of Microsoft. But dig beyond the outward show and take a deeper look at successful CEOs, and you’ll find characteristics that are striking similar. However, do you yhink all CEOs lived silver-spoon lives on their way to the corner office? Think again. From paper boys to oyster shuckers, these A-listers started somewhere: The bottom.
[Full Article]   Mar-04-2014

 

Established Companies, Get Ready for the Collaborative Economy

As more and more startups like Airbnb, Etsy and Kickstarter crowd into the space of the collaborative economy, big brands are starting to get in on the action, too. Staples sells products developed on Quirky; Avis has acquired Zipcar; Walgreens has partnered with TaskRabbit for delivery. And those ventures are likely to be just the beginning, given how many people are already participating in the collaborative economy, and how much that’s likely to grow over the next year.
[Full Article]   Mar-04-2014

 

IT Makeover: Creating an 'Attraction Strategy'

When the CEO asks the CIO to find a way to attract the business units to the IT function, with the ultimate goal of increasing revenue, the CIO realizes his staff is going to need some new skills.
[Full Article]   Mar-03-2014

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 Next >>
Page: 26/106   Articles: 526