Establishing a Culture That Supports Distributed Teams
As a contact center leader, the results you create—internally and for your customers—depend on being able to get support from people who work at different times, in different places, or within different parts of the organization. Fortunately, there are some tried and true principles that can significantly increase your organization's effectiveness. This article presents the most important.
These days, I am in hot pursuit of the “Top Ten Competencies of the Modern CIO.” This is not only to commemorate the retirement of my beloved David Letterman, but also to provide some guidelines to up-and-comers who are fashioning their IT leadership careers – and to my team of recruiters in identifying rock stars in the CIO candidate pool.
Managing Two People Who Hate Each Other
Managing people is never easy, but when the animosity between two of your direct reports escalates to the level of hatred, how do you minimize the drama and keep your team on track? Before you call for a professional mediator, remember that this is a fundamental part of your job as a manager. Try the following approach to get at the root of the problem and resolve the conflict once and for all.
Are Your Employees Getting the Praise They Deserve?
Employees in any workplace desire -- and deserve -- praise. We’re all familiar with performance reviews and “Employee of the Month” awards. But are those old-school tactics really getting at the heart of employee praise? It’s doubtful.